Field Service Engineer - Ahmedabad

Octillion Power Systems; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Octillion Power Systems is seeking a field-oriented technician to deliver exceptional customer service while supporting testing and maintenance of high voltage battery systems. You will travel to customer sites, perform battery pack tests, and assist with installation, repair and data collection as part of ongoing service improvements.

The role requires hands-on testing, logging activities, and close communication with customers to resolve technical issues and ensure reliable operation of

Responsibilities

• Deliver customer service experience to improve satisfaction and retention.
• Test lithium ion battery packs.
• Repair and maintenance of high voltage lithium-ion battery systems.
• Support day-to-day engineering tasks and align workflow with schedule.
• Manufacture wire harnesses and test rigs for battery pack manufacturing and testing.
• Travel to customer sites to collect data.
• Troubleshoot technical issues and perform repairs.
• Maintain tool kits, laptops, connectors and proprietary equipment.
• Communicate technical issues to customers.
• Prepare daily activity logs and part tracking sheets.
• Manage on-site installation, repair, maintenance and testing tasks.

Skills

Battery testing

Customer service

Data collection

Tools

Testing equipment

Job description

Role and responsibilities:

This position is responsible for delivering the desired customer service experience to drive service that improves customer satisfaction and maximizes customer retention.

• To be responsible for testing of lithium ion battery pack.
• To be responsible for handling high voltage lithium-ion battery system repair and maintenance
• To be responsible for Repair high voltage and low voltage lithium-ion battery packs, replace components and performing measurements.
• To support day-to-day engineering tasks and tie workflow to schedule.
• To be responsible for Manufacturing wire harnesses and test rigs to support battery pack manufacturing and testing.
• Travel to customer sites within the allotted jurisdictions to collect data
• To be responsible for Troubleshoot technical issues; operate company laptop and testing tools to help evaluate technical issues and implement required repair tasks.
• To be responsible to maintain tool kits, laptops, connectors and other proprietary equipment.
• To communicate with customer about technical issues.
• To make daily activity logs, tracking of maintenance and part tracking sheet
• To manage all on-site installation, repair, maintenance and test tasks.