Service Technician

New Flyer; Auburn Hills (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick & PH

Short Term & Long Term Disability

Job summary

New Flyer is seeking a Battery Service Technician to support battery systems in-house and on-site in Auburn Hills, MI. You will work with customers, review data, and assist in root-cause investigations with the service team.

The role requires handling high voltage systems and battery safety practices, plus collaboration with engineering and production to resolve issues and uphold ISO/IEC standards.

Qualifications

• Experience communicating with customers at a technical level.
• Experience with battery interface tools (CANalyzer, CANoe, CAPL).
• Exposure to Energy Storage Systems/Power Cycles is a plus.
• Ability to analyze data to verify pass/fail criteria.
• Comfort working with live High Voltage (potentially 1000V).
• Knowledge of lithium-ion battery safety and High Voltage systems.

Responsibilities

• Service XALT batteries and components in Auburn Hills, MI lab.
• Investigate field/app issues on-site or remotely.
• Review vehicle and service data to identify root causes.
• Answer technical questions from customers about products.
• Collaborate with Engineering/Production/Lead tech on investigations.
• Support safety/quality standards (ISO26262, IEC61508, QS9003).

Skills

Customer communication

Battery systems

Data analysis

HV safety

Technical writing

MS Office

Tools

CANalyzer

CANoe

CAPL

Microsoft Project

Excel

Word

PowerPoint

SharePoint

Job description

POSITION GOAL:

The Battery Service Technician is a mid-level level battery system service technician position. This requires a unique set of skills to effectively resolve complicated battery system issues and effectively communicate with customers and upper management. In this role, you will provide in-house or on-site technical support and debugging capabilities for our customers while supporting the New Flyer Service team. You will also support Field Service technicians as a technical liaison for open customer questions/issues.

ESSENTIAL FUNCTIONS:

• Servicing XALT batteries and associated components in Auburn Hills, MI battery service lab.
• Closely follow the investigation of field application/integration issues on-site and/or remotely.
• Review service and vehicle data
• Help answer technical questions posed about our products from customers
• Work closely with Engineering/Production/Lead tech to participate in root cause investigations of service issues.
• Support company goals and initiatives related to industry standards for safety and quality (Ex. ISO26262, IEC61508, QS9003, and others)

Requirements

Experience/Knowledge

• Experience working with customers (internal / external) and communicating at the technical level.
• Experience working with battery interface tools; CANalyzer, CANoe, CAPL, etc.
• Exposure to Energy Storage Systems / Power Cyclers is a plus
• Experience with analysis of data to verify pass/fail criteria
• Working with live High Voltage (potentially 1000V)
• Working knowledge of lithium ion battery safety, handling and associated High Voltage systems
• Understands ergonomics, safety policies and procedures, 5S principles

Specific Job Skills

• Must possess strong written and oral communication skills as well as interpersonal skills
• Demonstrated ability to utilize complex electronic and mechanical systems
• Diligent documentation keeping skills
• Self-driven, flexible and adaptable personality
• Proficiency with Microsoft Office tools, especially Project, Excel, Word, PowerPoint, and SharePoint
• Builds safety, quality, and compliance into all actions; committed to continuous learning and self-improvement

Equipment / Machines Used

• Hands on experience with field and lab equipment (multimeters, High voltage PPE, oscilloscopes, function generators, logic analyzers etc).

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability