Service Engineer

Whitelion; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Whitelion is seeking a Field Service Engineer to respond to service calls, travel to client sites, and perform on-site servicing with appropriate tools and documentation. The candidate should be an Electrical Engineering graduate with up to 2 years of field experience and readiness to handle warranty paperwork and invoicing on site.

The role emphasizes timely site visits, clear communication of charges, and maintaining professional relations with customers.

Qualifications

• Electrical Engineering graduate.
• 0–2 years of field service experience (as per education)

Responsibilities

• Respond to calls from Surat Service center and be ready to service the client.
• Prepare and carry required models, tester, DMM, screwdriver, PP, clamp meter, warranty certificate, service visiting cards, and HL.
• Visit repair stock center to collect materials and maintain entries in Material Transaction Book.
• Obtain and verify warranty certificates/invoices at site; if available, share photo with supervisor prior to service.
• Explain charges clearly and obtain client agreement before repair or replacement unless directed by senior staff.
• Provide service charges receipt via Surat service center and maintain courteous professional conduct with customers.

Education

Any graduate in Electrical Engineering

Job description

Job Title: Field Service Engineer

Function: Service Dep.

Reporting To: Manager

Base Location: As per requirement

Education: Any graduate in Electrical Engineering

Experience (in years): 0 to 2 Yrs.

Role Description

Job Responsibilities:

• When you get a call from the Surat Service center, you will have to be ready to serve the client.
• Keep ready all the required models, tester, DMM, screwdriver, PP, Clamp meter, warranty certificate, Service Visiting Cards, HL in your tool bag.
• Go to repairing stock canter to pick up the material.
• Make an entry into Material Transaction Book by self.
• Also keep small vacuum machine in case of mocha service.
• Dont forget quotation paper of client in case of installation.
• Reach timely on site. Or if you are going to be late then at least inform your head with reason.
• As and when you reach the site, ask for warranty certificate/invoice in case of complain.
• If you get it then first send a photo of it to your head for registration.
• If they have not these things, then ask them to get it from the seller.
• Clearly tell them you cannot serve them until you dont get the invoice or certify in any emergency.
• But yes if you get the call to serve him from the senior then serve them even without certify or invoice.
• Then first clear them about the charges if it is any. And ask them to pay. If they are ready to pay then only you replace or repair the product. And before repair or replace, prove them the real fault of their switches so that they can have a clear idea.
• If customer ask for service charge receipt, inform to Surat service canter they will provide you soft copy of it.
• Never get an angry with any customers. Always be a gentle man.
• Make humble relation with customer and their family.
• Call to Surat service canter while leaving site for verification.
• Always give service visiting cards on site for future communication and also inform them about this.
• When you complete your visits, again go to repair stock canter to return the material and make an entry into their book by self.