Field Service Engineer

Quest Industrial LLC; Town of Middleton (WI); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Comprehensive medical/dental programs

Life insurance

Generous paid time off

Retirement plan with company match

Benefits from day one

Job summary

Quest Industrial LLC, with production locations in Middleton and Monroe, WI, is seeking a talented Field Service Engineer to install, maintain, and repair complex automated packaging equipment. The role requires robust knowledge of Rockwell/Allen Bradley PLCs, HMIs, and robotics, plus the ability to travel extensively to customer sites.

You will train customer operators, troubleshoot electrical/controls, mechanical, and robotic systems, and collaborate with Engineering, Sales, and Operations to

Qualifications

• Bachelor’s degree in Electrical Engineering or related field.
• Experience with Rockwell/Allen Bradley PLCs and HMIs.
• Hands-on automation and robotics experience.
• Willingness to travel up to 95%.

Responsibilities

• Travel to customers’ facilities to install, maintain, troubleshoot, and repair complex machinery and equipment.
• Train customers’ operators and technicians on machine setup, operation, change-over, and maintenance.
• Provide technical support and assistance to customers via phone, remote connection, or on-site for electrical/controls, mechanical, and robotic equipment and systems.
• Modify and troubleshoot Allen Bradley PLC and HMI programs for existing packaging equipment.
• Commission, test, and debug robotic and automated packaging systems.
• Provide on-call emergency service and maintain communication while in the field.
• Prepare detailed trip reports for the company and customers, documenting encountered issues and solutions.
• Maintain records of service calls, training, expenses.
• Ensure compliance with inspection, testing, quality specifications during machine installations and integrations.
• Identify and correct hardware and software discrepancies in machinery and equipment.
• Maintain positive customer relationships and identify opportunities for product improvements and parts sales.

Skills

Rockwell Automation

Allen Bradley PLC

HMI development

Robotics programming

Electrical troubleshooting

Industrial networks

Ladder Logic

Studio 5000

FactoryTalk

Education

Bachelor’s degree in Electrical Engineering or related field

Tools

AutoCAD Electrical

AutoCAD mechanical drawings

Fanuc robots

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey. Do we have your attention? Keep reading.

Quest Industrial, with production locations in Middleton and Monroe, WI, is looking for a talented Field Service Engineer. In this role, you’ll support the installation, maintenance, and repair of industrial automated equipment. You’ll showcase your strong robotics, controls, and customer advisor skillset to solve complex challenges for our customers.

Responsibilities

• Travel to customers’ facilities to install, maintain, troubleshoot, and repair complex machinery and equipment.
• Train customers’ operators and technicians on machine setup, operation, change-over, and maintenance.
• Provide technical support and assistance to customers via phone, remote connection, or on-site for electrical/controls, mechanical, and robotic equipment and systems.
• Modify and troubleshoot Allen Bradley PLC and HMI programs for existing packaging equipment.
• Commission, test, and debug robotic and automated packaging systems.
• Provide on-call emergency service and maintain communication while in the field.
• Prepare detailed trip reports for the company and customers, documenting encountered issues and solutions.
• Maintain records of service calls, training, expenses.
• Ensure compliance with inspection, testing, quality specifications during machine installations and integrations.
• Identify and correct hardware and software discrepancies in machinery and equipment.
• Maintain positive customer relationships and identify opportunities for product improvements and parts sales.
• Work from complex engineering drawings, specifications, and manuals to perform mechanical and electrical tasks.
• Collaborate with other departments, such as Engineering, Sales, and Operations to address inquiries and provide technical support as needed.
• Study technical manuals and attend training sessions to maintain current knowledge.
• Support manufacturing when required and help perform and conclude both Pre-FAT and FAT.

Qualifications

• Familiarity with Rockwell Automation programming software with the ability to connect to Allen Bradley PLC’s and HMI’s for troubleshooting and some coding.
• Proficiency troubleshooting electrical circuits, I/O devices, VFD’s, servo motors and various industrial networks.
• Experience with robotic applications including programming and vision (Fanuc preferred).
• Hands‑on experience working with industrial automation equipment.
• Ability to work independently as well as in a team environment.
• Ability to work in Microsoft Office products (Word, Excel, Outlook).
• Understand and markup electrical schematics and read 2D, 3D AutoCad mechanical assembly drawings.
• A minimum Bachelor’s degree with emphasis in Electrical Engineering, Industrial Maintenance, Industrial Automation, Mechatronics or Robotic Programming.
• Strong customer service skills and the desire to work.
• PLC programming, HMI development and troubleshooting skills.
• General understanding of automation; including but not limited to: high‑speed assembly machinery, SCADA / Gantry / Six‑Axis Robotics, FANUC robots and general automation technology.
• Knowledge of AutoCAD electrical is a plus.
• Familiarity with Ladder Logic, Studio 5000 and Factory Talk are a plus.
• Willingness to travel up to 95 percent.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career. In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck.

• comprehensive medical/dental programs
• life insurance
• a generous paid time off program
• a retirement savings plan with a company match
• no waiting period for benefits – you are eligible on your first day of employment!

Pay Range: $40.00 - $52.00 per hour.

ProMach is an Equal Opportunity Employer.

Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States.

Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

ProMach may not be a brand you see on store or pharmacy shelves, but we are integral to your daily life, powering the processing and packaging machines behind consumer goods, food and nutrition, health, and everyday products.

At ProMach, we are committed to responsibility, honesty, safety, and helping you grow. We seek individuals eager to shine—whether creative, strategic, technical, or persuasive—offering opportunities to shape your career in exciting directions. You’ll be challenged and rewarded, making an impact on our customers' performance while helping to build the future of packaging innovation. Our mission—to help customers protect their reputations and grow consumer trust—along with our core values, drives us to perform with passion, accountability, and proactive problem‑solving. We emphasize collaboration and innovation, where every employee and voice matters, ensuring consistency and excellence in everything we do. When you join our team, you're not just taking a job; you're becoming part of something that lasts.