Field Service Engineer

Jobtailor; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor seeks a skilled field service engineer to perform corrective and preventive maintenance on complex equipment across multiple modalities. You will follow modification instructions, assist installation, and work closely with experienced engineers on-site and remotely.

The role emphasizes troubleshooting, customer communication, and involvement in sales opportunities while maintaining administrative duties and compliance with quality standards.

Qualifications

• Degree in E.E., BME, or M.E., or equivalent military education.
• Experience with web applications and Microsoft Suite.
• Valid driver's license and willingness to travel.
• Legal authorization to work in the U.S.

Responsibilities

• Perform corrective and preventive maintenance on equipment.
• Follow Field Modification Instructions and service bulletins.
• Assist field engineers with installation and troubleshooting.
• Complete maintenance, FMIs, and repairs.
• Communicate with customers to resolve issues and ensure follow-up.
• Maintain admin duties like reports and parts ordering.

Skills

Corrective Service

Preventive Maintenance

Troubleshooting

Equipment Installation

Electrical Engineering

Biomedical Engineering

Mechanical Engineering

Web Applications

Microsoft Suite

Customer Service Reports

Education

Electrical Engineering degree

Biomedical Engineering degree

Mechanical Engineering degree

Equivalent military education

HS Diploma + 2 yrs exp

Tools

Web Applications

Microsoft Suite

Job description

• Perform timely and accurate corrective service and preventive maintenance on equipment in one or more modalities
• Follow Field Modification Instructions and Instrument Service Information bulletins
• Work with experienced field engineers onsite and remotely to learn troubleshooting, repair, and equipment installation techniques
• Complete preventive maintenance, FMIs, and corrective repairs
• Assist experienced field engineers with equipment installation
• Troubleshoot and service designated equipment
• Communicate with customers and teammates to resolve issues and ensure proper follow-up
• Recommend value-added services to improve customer operations
• Maintain administrative responsibilities, including customer service reports, repair‑parts ordering, expense submission, and cycle‑time management
• Use the GEHC escalation process and collaborate with regional and national support on corrective action plans
• Serve as a member of the account community for key accounts
• Engage commercial counterparts, identify sales leads, participate in contract renewals and sales opportunities, and support revenue programs
• Build customer relationships and promote customer satisfaction
• Monitor competitor information and market trends
• Answer service calls independently within one year of employment
• Comply with GEHC quality, health, safety, environmental, compliance, and regulatory requirements

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR participation in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro‑mechanical equipment
• Experience with web applications and Microsoft Suite products
• Valid driver's license required and must be maintained
• Willingness to travel for training
• Legal authorization to work in the U.S.; employment visa sponsorship is not provided
• Ability to work onsite at customer locations throughout North Florida and surrounding areas
• Ability to lift, carry, push, and pull up to 35 lbs. unassisted
• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
• Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity
• Required vision abilities may include color, close, distance, peripheral vision, and depth perception
• Complete all planned Quality, EHS & Compliance requirements

Core Competencies

Demonstrates expertise in performing corrective service and preventive maintenance on electronic and electro‑mechanical equipment, while ensuring compliance with quality and regulatory standards. Strong ability to communicate effectively with customers and collaborate with field engineers to enhance service delivery and customer satisfaction.

Highest-signal resume keywords

• Preventive Maintenance
• Troubleshooting
• Customer Relationship Management
• Electrical Engineering
• Biomedical Engineering

ATS Optimization Keywords

Hard Skills

• Corrective Service
• Preventive Maintenance
• Troubleshooting
• Equipment Installation
• Electrical Engineering
• Biomedical Engineering
• Mechanical Engineering
• Web Applications
• Microsoft Suite
• Customer Service Reports

Soft Skills

• Communication
• Collaboration
• Customer Satisfaction
• Problem Solving
• Sales Engagement

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Field Modification Instructions
• Quality Compliance
• Health and Safety
• Environmental Compliance
• Regulatory Requirements