Field Service Engineer 1

GE HealthCare; Town of Texas (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Company car provided

Relocation assistance

Job summary

GE HealthCare is seeking a Field Engineer I to perform on-time preventative maintenance across medical modalities and learn troubleshooting alongside senior engineers. The role includes onsite customer support at Lubbock, TX and Midland, TX, with a company car provided for travel between locations.

You will collaborate with experienced engineers, perform basic installations, communicate with customers, and help identify value-added services to improve customer operations.

Qualifications

• Associate's or Bachelor's degree in Electrical or Biomedical Engineering or related field; OR relevant military education; OR GEHC internship/apprenticeship or externship; OR HS diploma with 4+ years of equipment servicing.
• Experience with Web applications and Microsoft Office.
• Must have and maintain a valid Driver's License.
• Willingness to be available after hours or on-call, including weekends.
• Must comply with background checks and immunization requirements.
• Authorized to work in the U.S. without visa sponsorship.

Responsibilities

• Learn to perform on-time Preventative Maintenance, FMIs and ISIs.
• Assist experienced field engineers with equipment installation.
• Support basic troubleshooting and service repairs on designated equipment.
• Communicate effectively with customers and teammates.
• Identify value-added services to help customers run their business.
• Maintain customer service logs and service records timely.
• Follow GEHC escalation processes and coordinate with support teams.
• Engage with account teams on renewals and possible revenue programs.
• Build strong customer relationships and act as a partner to the business.

Skills

Web applications

Microsoft Office

Education

Electrical/Biomedical Engineering degree

Military education / GEHC internship

Job description

Job Description Summary

The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.

This role requires the candidate to work onsite at our customer locations in the Lubbock, TX and Midland, TX areas. To provide onsite customer support, a company car will be provided, and the candidate needs to be willing to work in the Lubbock, TX and Midland, TX areas.

Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Quality-Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. Complete all planned Quality, EHS & Compliance

Required Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 4 years of experience servicing electronic equipment.
• Experience with Web applications as well as Microsoft suite of products.
• Must have and maintain a valid Driver's License.
• Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Special Physical Requirements

• Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided

Yes