Field Engineer

Jobtailor; Gainesville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Field Service Engineer to perform corrective and preventive maintenance on GE Healthcare equipment across multiple modalities in Gainesville, FL and surrounding regions.

You will collaborate with experienced Field Engineers onsite and remotely, install equipment, troubleshoot issues, and communicate clearly with customers while maintaining compliance with health and safety standards. Availability for 2nd shift and occasional travel is required.

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR participation in GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment
• Experience with web applications and Microsoft Suite products
• Valid driver's license required and must be maintained
• Willingness to work 2nd shift, be available after-hours, and/or work a rotating on-call schedule including weekends
• Willingness to travel for training
• Legal authorization to work in the U.S.; employment visa sponsorship is not available
• Ability to lift, carry, push, and pull up to 35 lbs. unassisted
• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
• Specific vision abilities may include color, close, distance, peripheral, and depth perception

Responsibilities

• Perform timely and accurate corrective service and preventative maintenance on equipment across one or more modalities
• Follow Field Modification Instructions and Instrument Service Information bulletins
• Work with experienced Field Engineers onsite and remotely to learn troubleshooting, repair, and equipment installation techniques
• Assist with equipment installation
• Perform basic troubleshooting and service repairs on designated equipment
• Communicate and partner with teammates, colleagues, and customers to ensure issue resolution and follow-up
• Recommend value-added services to help customers operate more efficiently
• Maintain a calm and professional demeanor in high-stress customer service environments
• Complete administrative responsibilities including customer service reports, repair parts ordering, expense submission, and cycle-time management
• Use the GEHC escalation process and collaborate with regional and national support on corrective action plans
• Serve as a member of the account community for key accounts
• Engage commercial counterparts, identify sales leads, participate in sales opportunities, and support revenue programs
• Build and enhance customer relationships and become a perceived business partner
• Monitor competitor information and market trends
• Answer service calls independently within one year of employment
• Comply with GEHC quality, health, environmental, safety, compliance, and regulatory requirements
• Provide onsite customer support in the Gainesville, Ocala, Orlando, and Daytona areas
• Work primarily 2nd shift, typically 12 pm to 9 pm, with flexibility based on business needs

Skills

Troubleshooting

Preventative Maintenance

Corrective Service

Equipment Installation

Customer Service Reporting

Cycle-Time Management

Professional Demeanor

Team Collaboration

Communication Skills

Safety Compliance

Education

Electrical Engineering Degree

Biomedical Engineering Degree

Mechanical Engineering Degree

Military Education Equivalency

Related Field Degree (Associate/Bachelor)

Tools

Web Applications

Microsoft Suite

GEHC Escalation Process

Job description

• Perform timely and accurate corrective service and preventative maintenance on equipment across one or more modalities
• Follow Field Modification Instructions and Instrument Service Information bulletins
• Work with experienced Field Engineers onsite and remotely to learn troubleshooting, repair, and equipment installation techniques
• Assist with equipment installation
• Perform basic troubleshooting and service repairs on designated equipment
• Communicate and partner with teammates, colleagues, and customers to ensure issue resolution and follow-up
• Recommend value-added services to help customers operate more efficiently
• Maintain a calm and professional demeanor in high-stress customer service environments
• Complete administrative responsibilities including customer service reports, repair parts ordering, expense submission, and cycle-time management
• Use the GEHC escalation process and collaborate with regional and national support on corrective action plans
• Serve as a member of the account community for key accounts
• Engage commercial counterparts, identify sales leads, participate in sales opportunities, and support revenue programs
• Build and enhance customer relationships and become a perceived business partner
• Monitor competitor information and market trends
• Answer service calls independently within one year of employment
• Comply with GEHC quality, health, environmental, safety, compliance, and regulatory requirements
• Provide onsite customer support in the Gainesville, Ocala, Orlando, and Daytona areas
• Work primarily 2nd shift, typically 12 pm to 9 pm, with flexibility based on business needs

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR participation in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment
• Experience with web applications and Microsoft Suite products
• Valid driver's license required and must be maintained
• Willingness to work 2nd shift, be available after-hours, and/or work a rotating on-call schedule including weekends
• Willingness to travel for training
• Legal authorization to work in the U.S.; employment visa sponsorship is not available
• Ability to lift, carry, push, and pull up to 35 lbs. unassisted
• Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods
• Ability to reach at, above, and below shoulder level; flex/extend neck; and demonstrate good hand and finger dexterity
• Specific vision abilities may include color, close, distance, peripheral, and depth perception

Core Competencies

Demonstrates expertise in performing corrective service and preventative maintenance on electronic and electro-mechanical equipment, while effectively communicating with customers and colleagues to ensure issue resolution. Capable of managing administrative responsibilities and complying with quality and regulatory standards.

Highest-signal resume keywords

• Electrical Engineering Degree
• Biomedical Engineering Degree
• Mechanical Engineering Degree
• Experience with Electronic Equipment Service
• Microsoft Suite Proficiency

Hard Skills

• Corrective Service
• Preventative Maintenance
• Troubleshooting
• Equipment Installation
• Customer Service Reporting
• Repair Parts Ordering
• Cycle-Time Management
• Compliance with Regulatory Requirements
• Ability to Lift Up to 35 lbs
• Vision Abilities

Soft Skills

• Professional Demeanor
• Communication Skills
• Team Collaboration
• Customer Relationship Building
• Problem-Solving

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Field Modification Instructions
• Instrument Service Information
• Electro-Mechanical Equipment
• Quality Standards
• Health and Safety Compliance

Tools & Technologies

• Web Applications
• Microsoft Suite
• GEHC Escalation Process