LC-MS Senior Field Service Engineer

ZefSci, Zef Scientific, Inc.; Boston (MA); Presencial; USD 120.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Retirement savings

Paid time off

Company holidays

Car allowance

Phone allowance

Internet allowance

Descripción de la vacante

ZefSci seeks an experienced Senior LC MS Field Service Engineer to support Thermo Fisher mass spectrometry customers across the Greater Boston region. You will install, maintain, troubleshoot, repair, and optimize advanced LC MS instrumentation in customer laboratories.

Travel about 20% regionally; strong customer-facing and diagnostic skills are essential to ensure instrument uptime and performance. Experience with Orbitrap systems and Tribrid platforms is highly desirable, with a focus on

Formación

• Must have 6+ years of mass spectrometry field service experience.
• Experience supporting Thermo Fisher MS instrumentation in customer labs.
• Advanced troubleshooting, diagnostics, maintenance, and repairs in LC-MS environments.
• Proven ability to independently manage complex service work and resolve instrument issues.

Responsabilidades

• Install, commission, qualify, upgrade, and service Thermo Fisher LC MS systems.
• Perform preventive maintenance, diagnostics, and repairs in customer labs.
• Support Orbitrap platforms, including Astral and Exploris systems.
• Use service software to identify and resolve hardware issues.
• Provide timely technical support across the assigned territory.
• Maintain service records, documentation, and reports.

Conocimientos

Strong communication

Customer relationship mgmt

Technical training

Analytical troubleshooting

Educación

Bachelor's degree in Engineering or related technical field

Herramientas

Orbitrap platforms

Tribrid systems (Fusion, Lumos, Eclipse, Ascend)

Descripción del empleo

Put your LC MS expertise to work across a wider range of scientific instruments.

ZefSci provides multivendor LC MS service and support for complex analytical instruments across North America. As a wholly owned subsidiary of Shimadzu Scientific Instruments, ZefSci pairs specialized engineering expertise with the resources of a global scientific instrumentation organization.

Our engineers work with pharmaceutical, biotechnology, academic, government, and research laboratories to improve instrument uptime, optimize performance, and keep advanced analytical platforms operating reliably. We value deep technical knowledge, responsive service, and strong customer partnerships that help support scientific progress.

POSITION OVERVIEW

ZefSci is seeking an experienced Senior LC MS Field Service Engineer to support Thermo Fisher Scientific mass spectrometry customers across the Greater Boston region and surrounding territories.

This role requires direct hands on experience supporting LC MS system as a core requirement.

You will install, maintain, troubleshoot, repair, and optimize advanced LC MS instrumentation in customer laboratories. Success in this role calls for an independent field engineer who can manage complex service events and deliver consistently high quality technical support.

KEY RESPONSIBILITIES

• Install, commission, qualify, upgrade, and service Thermo Fisher LC MS and mass spectrometry systems
• Perform preventative maintenance, diagnostics, troubleshooting, and complex instrument repairs in customer laboratories
• Support Orbitrap platforms, including Astral and Exploris systems
• Use diagnostic tools and service software to identify and resolve hardware and performance issues
• Provide timely technical support across the assigned territory
• Maintain accurate service records, documentation, and reports
• Provide technical guidance and training to laboratory users when required
• Support escalations and regional service needs as required

TRAVEL REQUIREMENTS

• Approximately 20% local travel across Massachusetts, Maine, New Hampshire, and Connecticut
• Occasional overnight domestic travel for escalations, advanced support needs, and training activities

QUALIFICATIONS

• 6+ years of mass spectrometry field service experience, with significant hands on experience installing, maintaining, troubleshooting, and repairing Thermo Fisher Orbitrap systems
• Proven experience supporting Thermo Fisher mass spectrometry instrumentation in customer facing laboratory environments
• Advanced troubleshooting, diagnostics, maintenance, and repair experience within LC MS environments
• Demonstrated ability to independently manage complex service work and resolve instrument performance issuesStrong understanding of mass spectrometry workflows, instrument optimization, and customer support best practices
• Experience supporting Orbitrap Exploris 480 systems is highly desirable
• Experience with Tribrid systems, including Fusion, Lumos, Eclipse, and Ascend, is preferred
• Experience in proteomics, biopharmaceutical, pharmaceutical, or analytical research environments is an asset
• Strong communication, customer relationship management, and technical training skills
• Bachelor's degree in Engineering, Electrical Engineering, Electronics, Biomedical Engineering, Chemistry, or a related technical discipline preferred

BENEFITS

A competitive package designed to support you on and off the road, with retirement savings support, paid time off, company holidays, and car, phone, and internet allowances.

EQUAL OPPORTUNITY EMPLOYER

ZefSci is an equal opportunity employer committed to building an inclusive workplace where employees are supported and empowered to succeed. We welcome qualified applicants from all backgrounds and experiences.