Field Service Engineer

General Dynamics Information Technology, Inc.; Buffalo (NY); Remote; USD 85,000 - 115,000; Full time

Job summary

A leading company is seeking a Field Engineer in Buffalo, NY. The role involves providing technical support, troubleshooting, and installation of systems for government clients. The ideal candidate will have strong problem-solving skills and a customer service orientation. This position offers a flexible work week, competitive salary, and comprehensive benefits, including 401K and wellness packages.

Benefits

Full-flex work week

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities

Paid vacation and holidays

Qualifications

• 2+ years of related experience required.
• Proficiency in troubleshooting hardware, software, and networking issues.

Responsibilities

• Provide on-site troubleshooting and resolution of technical issues.
• Install, configure, and test new equipment and systems.
• Act as a liaison between the program and customers.

Skills

Critical Thinking

Customer Satisfaction

Problem Solving

Technical Support

Troubleshooting

Education

Bachelor of Science

High School diploma

Tools

Communication systems

Microwave

Radar

Video surveillance systems

Job description

Clearance Level Must Currently Possess :

Other

Clearance Level Must Be Able to Obtain :

None

Public Trust / Other Required :

BI Full 6C (T4)

Job Family : Field Engineering

Job Qualifications : Skills :

Critical Thinking, Customer Satisfaction, Problem Solving, Technical Support, Troubleshooting

Certifications : None

Experience :

2 + years of related experience

US Citizenship Required :

Job Description :

At GDIT, people are our differentiator. As a Field Engineer you will help ensure today is safe and tomorrow is smarter. Our work depends on a Field Engineer joining our team to help main the critical customer systems that allow them to accomplish their mission.

HOW A FIELD ENGINEER WILL MAKE AN IMPACT

Technical Support and Troubleshooting :

• Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.
• Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
• A Field Engineer is responsible for promoting and providing GDIT products or services in government customer locations.
• Maximize customer satisfaction to the greatest degree possible, including cases where they are brought in to resolve an issue.

Installation and Maintenance :

• Provide technical advice and guidance on installation, adaptation, configuration, and / or enhancement of GDIT technical products, programs, and systems.
• Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines, process and procedures.
• Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.

Customer Training and Support :

• A Field Engineer acts as a liaison between the GDIT program and customers to increase brand loyalty. In addition, they must possess strong communication abilities to increment customer satisfaction.
• Act as a resource to train end-users on proper system use, maintenance, and troubleshooting procedures.
• Offer remote support to government clients as needed, guiding them through troubleshooting steps when on-site visits are not feasible.
• Maintain a productive working relationship with direct and indirect customers while protecting the business interests.
• Assist with customer needs and strive to resolve any issues in a prompt manner.

Documentation and Reporting :

• A Field Engineer must work well under deadlines and have problem solving skills. They create performance reports, as well as manage complex projects across different sectors or states.
• Maintain detailed documentation of service visits, including issues identified, solutions provided, and future recommendations.
• Report recurring issues and potential improvements to the GDIT program engineering and product teams for continuous improvement.

Collaboration and Communication :

• Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.
• Act as a liaison between the customer and the company to ensure smooth communication and clear expectations.
• Provide support for GDIT business plans and initiatives. Paying substantial attention to detail and organization to present a positive company image on the road.
• Must follow strict company and industry privacy regulations. They must create effective technical reports, and present to customers on a regular basis, as well as cultivate new commercial relationships and develop strong partnerships with vendors. They report to the service manager in their department.

WHAT YOU'LL NEED TO SUCCEED :

• Proficiency in troubleshooting hardware, software, and networking issues.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• Strong customer service orientation with a problem-solving mindset.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Will need to drive to customer locations (sometime remote) located in the assigned area of responsibility daily to perform routine maintenance and troubleshooting
• GDIT will provide company vehicle
• Provide technical field support for company products by servicing sites and / or delivering or installing equipment.
• Resolve maintenance and operational issues in the field.
• Education : Bachelor of Science preferred; High School diploma mandatory
• Required Experience : 2+ years of related experience. In addition, previous working experience in information technology, network operation or security operation centers may be helpful.
• Required Technical Skills : Experience with Communication systems including Microwave, Radar, and Video surveillance systems (RVSS) a plus
• Must have a valid driver's license
• Security Clearance Level : Must be able to obtain a Public Trust BI required
• Location : Remote work, must be local to Buffalo, NY

GDIT IS YOUR PLACE :

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours :

Travel Required :

50-75%

Telecommuting Options :

Remote

Additional Work Locations :

Total Rewards at GDIT :

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work / life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI / ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Field Service Engineer • Buffalo, NY, US