Field Service Engineer

GE Aerospace; Chester Township (Delaware County); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Field Service Engineer to support customers across the US and beyond. In this dynamic role, you will install and maintain cutting-edge additive manufacturing machines, ensuring they operate at peak performance. With a focus on customer satisfaction, you'll troubleshoot complex issues and collaborate with engineering teams, all while enjoying a positive work environment that fosters professional growth. If you're proactive and thrive in a fast-paced setting, this is the perfect opportunity for you to make a significant impact in the industry.

Qualifications

• 2 years of technical experience or 5 years of field service experience.
• Ability to troubleshoot at subsystem and system levels.

Responsibilities

• Install, perform preventive maintenance, and repair equipment.
• Collaborate with engineering teams to resolve issues.
• Document all work using service reporting procedures.

Skills

Troubleshooting

Customer Service

Communication Skills

Mechanical Skills

Electrical Skills

Education

B.Sc. Engineering

Associate's Degree

High School Diploma

Job description

Job Description Summary

Colibrium Additive is a leading global 3D printing solutions innovator. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a better world.

Job Description

This is a Field Service Role supporting customers across parts of the US, Central and South America as needed. The position is based in West Chester, Ohio, USA, with 100% travel expectations. The Field Service Engineer will work on a team or individually to install, perform preventive maintenance, and repair Colibrium additive manufacturing machines. These activities ensure customer production machines operate at peak performance, produce quality parts, meet production schedules, and adhere to industry standards.

Roles and Responsibilities:

1. The Field Service Engineer will install, perform preventive maintenance, and repair equipment, working independently or as part of a team.
2. Perform troubleshooting at the system level for complex multi-symptom problems.
3. Collaborate with Service and Additive engineering teams to resolve mechanical, electrical, electronic, and process issues.
4. Assist in site preparation, coordinating labor and materials with minimal supervision.
5. Document all work using computer-based service reporting procedures.
6. Maintain quality systems and adhere to the GE Aerospace Service Quality Policy.
7. Complete administrative tasks timely, including service bulletins and PM documentation.
8. Maintain communication with customer technicians to ensure equipment status and satisfaction.

Required Qualifications:

1. B.Sc. Engineering / Associate’s degree with 2 years of technical experience, or a High School Diploma with 5 years of field service or technical experience.
2. Willingness to travel domestically and internationally, including extended periods.
3. Availability to work on weekends and holidays as needed.
4. Ability to troubleshoot logically at subsystem and system levels.
5. Proactive, motivated, and able to think outside the box.
6. Ability to work independently with limited guidance.
7. Commitment to staying current with technological advancements.
8. Excellent communication, listening, and interpersonal skills.
9. Strong customer service skills, tactfully managing differing opinions.

Additional Information

GE Aerospace offers a positive work environment, professional growth opportunities, challenging careers, and competitive pay. We are an Equal Opportunity Employer, making employment decisions regardless of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other protected characteristics.

Employment is contingent upon legal authorization to work in the U.S. and successful completion of a drug screening.

Relocation Assistance Provided: No

About Us

GE Aerospace is a global leader in jet and turboprop engines, as well as integrated systems for various aircraft. Our history of innovation and investment in R&D, combined with talented people, enables us to develop industry-leading technology. Learn more at www.geaerospace.com.