Field Service Engineer

General Dynamics Information Technology; Buffalo (NY); Remote; USD 85,000 - 115,000; Full time

Job summary

Join a forward-thinking company as a Field Engineer, where your expertise in troubleshooting and technical support will play a vital role in maintaining critical systems. In this dynamic position, you will engage with customers to ensure their satisfaction while providing on-site support and training. With a focus on problem-solving and effective communication, you'll collaborate with teams to enhance service delivery. This innovative firm values its employees, offering a flexible work week, comprehensive health packages, and opportunities for professional growth. If you're ready to make an impact in a supportive environment, this role is for you.

Benefits

Full-flex work week

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities

Paid vacation and holidays

Qualifications

• 2+ years of related experience in technical support and troubleshooting.
• Proficiency in hardware, software, and networking issues.

Responsibilities

• Provide on-site troubleshooting and resolution of technical issues.
• Train end-users on system use, maintenance, and troubleshooting.

Skills

Critical Thinking

Customer Satisfaction

Problem Solving

Technical Support

Troubleshooting

Education

Bachelor of Science

High School diploma

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Other

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: BI Full 6C (T4)

Job Family: Field Engineering

Job Qualifications:

Skills: Critical Thinking, Customer Satisfaction, Problem Solving, Technical Support, Troubleshooting

Certifications: None

Experience: 2 + years of related experience

US Citizenship Required: Yes

Job Description:

Field Engineer

At GDIT, people are our differentiator. As a Field Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Field Engineer joining our team to help maintain the critical customer systems that allow them to accomplish their mission.

HOW A FIELD ENGINEER WILL MAKE AN IMPACT

Technical Support and Troubleshooting:

1. Provide on-site troubleshooting, diagnosis, and resolution of technical issues for our equipment and systems.
2. Conduct root-cause analysis on hardware, software, and network issues to restore functionality.
3. Responsible for promoting and providing GDIT products or services in government customer locations.
4. Maximize customer satisfaction to the greatest degree possible, including cases where they are brought in to resolve an issue.

Installation and Maintenance:

1. Provide technical advice and guidance on installation, adaptation, configuration, and/or enhancement of GDIT technical products, programs, and systems.
2. Install, configure, and test new equipment and systems according to client specifications and GDIT guidelines, processes, and procedures.
3. Perform routine maintenance and preventative care to optimize equipment performance and reduce downtime.

Customer Training and Support:

1. Act as a liaison between the GDIT program and customers to increase brand loyalty.
2. Possess strong communication abilities to enhance customer satisfaction.
3. Train end-users on proper system use, maintenance, and troubleshooting procedures.
4. Offer remote support to government clients as needed.
5. Maintain a productive working relationship with direct and indirect customers.

Documentation and Reporting:

1. Create performance reports and manage complex projects across different sectors or states.
2. Maintain detailed documentation of service visits, including issues identified and solutions provided.
3. Report recurring issues and potential improvements to the GDIT program engineering and product teams for continuous improvement.

Collaboration and Communication:

1. Work closely with sales, product, and engineering teams to ensure high levels of service and customer satisfaction.
2. Act as a liaison between the customer and the company.
3. Provide support for GDIT business plans and initiatives.

WHAT YOU’LL NEED TO SUCCEED:

1. Proficiency in troubleshooting hardware, software, and networking issues.
2. Ability to read and interpret technical manuals, schematics, and wiring diagrams.
3. Excellent communication skills and the ability to explain technical concepts to non-technical users.
4. Strong customer service orientation with a problem-solving mindset.
5. Ability to work independently and manage time effectively.
6. Must have a valid driver’s license.

Education: Bachelor of Science preferred; High School diploma mandatory.

Location: Remote work, must be local to Buffalo, NY.

US Citizenship Required

Scheduled Weekly Hours: 40

Travel Required: 50-75%

Telecommuting Options: Remote

Work Location: USA NY Buffalo

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.

About Us

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.