Field Service Engineer MRI - London

Philips; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to join their dynamic team in the South East. This exciting role involves providing expert technical support for advanced imaging systems, ensuring first-class service delivery while adhering to strict quality standards. You will have the opportunity to work both independently and collaboratively, tackling complex challenges in a rapidly evolving healthcare environment. If you possess a customer-first attitude and a knack for problem-solving, this position is perfect for you. Join a company dedicated to improving lives through innovative health technology.

Qualifications

• Degree or HNC in Electro-engineering highly desirable.
• Experience in Imaging Systems and problem-solving skills required.

Responsibilities

• Provide field-based and remote technical support to customers.
• Diagnose mechanical and software system failures effectively.

Skills

Problem Solving

Customer Service

IT/Network Diagnosis

Technical Support

Education

HNC (NVQ Level 4) in Electro-engineering

Degree in Electro-engineering

Tools

Imaging Systems

Job description

Job Title: Field Service Engineer MRI - London

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before. While we are proud of what we do already, we know we can do more. That’s why we need you—to help us tackle increasingly complex challenges posed by evolving health and well-being needs.

The purpose of this Field Service Engineer role is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of a wider team to install, maintain, and repair our technologically advanced imaging equipment?

This position is field-based, located in the South East (London) area, and is a field-based role.

You are responsible for:

1. Operating at an advanced technical level to provide expert advice and solutions to our customers and colleagues.
2. Providing field-based and remote technical support to customers and colleagues in line with relevant training and experience.
3. Carrying out corrective, preventative, installation, and field change order activities on complex healthcare systems.
4. Diagnosing mechanical, hardware, and software system failures using established procedures and information.
5. Determining the most cost-effective repair/solution to minimize customer downtime.
6. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern.

You are part of a regional team of collaborative Field Service Engineers, expected to work to the highest standards to ensure first-class service delivery while adhering to Quality & Regulatory standards in this heavily regulated industry.

You will report directly to the District Service Delivery Manager.

To succeed in this role, you’ll need a customer-first attitude and the following:

1. HNC (NVQ Level 4) or Degree in Electro-engineering or equivalent (highly desirable)
2. Experienced logical problem solver with the ability to work independently
3. Experience in corrective and preventative works for Imaging Systems devices and equipment (desirable)
4. Ability to process knowledge across multi-modality and diverse product ranges
5. Ability to recognize new technologies and adapt to daily challenges
6. High levels of customer service
7. Competent in IT/Network diagnosis, system connectivity, and remote service (desirable)
8. Currently residing in the South West region, ideally around London or South East

About Philips

We are a health technology company built around the belief that every human matters. We are committed to providing access to quality healthcare for all. Do the work of your life to help others.

Learn more about our business.

Discover our rich and exciting history.

Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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