Field Service Engineer

Terex Australia; Louisville (KY); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player is on the lookout for a Field Service Engineer to deliver exceptional technical support for their extensive range of crushing, screening, and conveying equipment. This dynamic role involves both field service work and remote support, ensuring peak performance and reliability for customers across the USA and Canada. The ideal candidate will possess strong electrical and mechanical knowledge, excellent communication skills, and a commitment to professional ethics. Join a global company that prioritizes safety, fosters inclusivity, and supports your professional growth with competitive salaries and comprehensive benefits.

Benefits

Competitive Salaries

Bonuses

Healthcare

401k

Life Insurance

Learning Opportunities

Holidays

Qualifications

• Experience with electrical, mechanical, and hydraulic systems.
• Proficient in troubleshooting and maintenance.

Responsibilities

• Provide on-site technical support for Terex equipment.
• Troubleshoot electrical and mechanical faults.
• Collaborate with engineering for product improvements.

Skills

Electrical Systems Knowledge

Mechanical Systems Knowledge

Hydraulic Systems Knowledge

Microsoft Office Proficiency

Problem-Solving Skills

Communication Skills

Education

Degree in Mechanical or Electrical Engineering

Job description

Time left to apply: End Date: May 23, 2025 (25 days left to apply)

Job requisition id: REQ-8863

Job Description:

Terex is seeking a Field Service Engineer to operate in a dynamic environment, assisting our dealers and customers in achieving peak performance and reliability with our extensive range of crushing, screening, and conveying equipment. The successful candidate will report to the Technical Manager and collaborate within the technical support team, while also interacting with our engineering and quality teams to ensure prompt resolutions and prevent recurring issues. This role involves both field service work and providing remote technical support from the office. Position based in Louisville, KY, but candidates can live anywhere in the US.

Responsibilities:

1. Provide on-site technical support, commissioning, and service for Terex crushing, screening, and conveying equipment.
2. Work as part of a dedicated team delivering first-class service to dealers and customers.
3. Provide technical support to the North America dealer & customer network via telephone and internet-based MP Helpdesk.
4. Troubleshoot electrical, mechanical, hydraulic faults, working closely with dealer’s service team.
5. Collaborate with engineering & quality teams to ensure issues are addressed promptly for ongoing product improvements.
6. Escalate equipment quality issues to initiate quality alerts and prevent repeat failures.
7. Provide engineering with field performance data and recommended improvements.
8. Show commitment to professional ethics and meet the needs and expectations of internal and external customers. Acts as a Terex advocate.
9. Assist with equipment display, simulation, and technical presentations.
10. Opportunity to travel extensively, primarily within the USA & Canada.

Basic Qualifications:

1. Knowledge and experience in electrical, mechanical, and hydraulic systems.
2. Experience with 3-phase electrical control systems including AC inverters (advantageous).
3. Experience in quarry/crushing & screening industry (advantageous).
4. Valid driver’s license and ability to obtain a valid passport.
5. Willingness to travel.
6. General mechanical and electrical maintenance skills; Proficient in Microsoft Office.

Preferred Qualifications:

1. Mechanical or electrical systems education (preferred).
2. Degree in related field (preferred).
3. Ability to read schematics and engineering drawings.
4. Strong communication skills, both written and verbal.
5. Decision-making skills and prompt resolution of equipment failures.
6. Ability to work independently with minimal supervision.
7. Team player in a diverse environment.
8. Dependable and punctual.

Knowledge, Skills, and Abilities:

1. Self-motivated and energetic.
2. Logical problem-solving skills.
3. Ability to work within a fluid environment with changing priorities.
4. Excellent verbal and written communication skills.
5. High integrity, honesty, and trustworthiness.

Additional Information:

Why Join Us:

• We are a global company committed to our Values: Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.
• Safety is a top priority; we aim for Zero Harm.
• We foster an inclusive environment where every team member feels valued and supported.
• We provide innovative solutions and sustainable practices.
• We support your professional growth and development.
• We offer competitive salaries, bonuses, healthcare, holidays, 401k, life insurance, and learning opportunities.

For more information, visit our careers page: http://jobs.terex.com

This description is non-exhaustive; additional duties may be assigned. We encourage applications even if you do not meet all qualifications.