Dispatcher – Plumbing, HVAC & Electrical Services

Ostlund - A Service Company; Brighton (MI); Presencial; USD 30 000 - 41 000; Tempo integral

Resumo da oferta

Ostlund A Service Company is seeking an experienced Dispatcher to support the skilled trades. You will coordinate technicians, manage customer expectations, and keep jobs on track from start to finish.

This non-call-center role is the heartbeat of operations, requiring proactive communication, swift decision-making, and efficient scheduling across plumbing, HVAC, electrical, or facility services.

Qualificações

• Dispatch experience in a service-based or trade environment
• Strong understanding of how field technicians operate day-to-day
• Excellent communication with customers and field teams
• Highly organized with attention to detail
• Ability to juggle multiple jobs and priorities

Responsabilidades

• Dispatch and coordinate technicians for service calls, projects, and emergency work
• Prioritize calls based on urgency, location, and technician skillset
• Act as the main point of communication between customers, technicians, and internal teams
• Monitor technician schedules, job progress, and route efficiency in real time
• Provide technicians with accurate job details, scope, and customer expectations
• Ensure jobs are properly documented, completed, and ready for billing
• Review work orders for accuracy, including not-to-exceed limits, materials, and labor
• Communicate updates and delays proactively to customers
• Assist in troubleshooting scheduling conflicts and last-minute changes
• Support technicians in the field with logistics and job information
• Maintain accurate records of calls and schedules in dispatch software
• Ensure all required job checklists, photos, and documentation are completed
• Help drive customer satisfaction through clear communication and follow-up

Conhecimentos

Dispatch experience

Field service knowledge

Communication skills

Organizational skills

Problem solving

Dispatch software

Ferramentas

Dispatch software

Descrição da oferta de emprego

Ostlund A Service Company is looking for an experienced Dispatcher with a strong understanding of the skilled trades (Plumbing, HVAC, Electrical, or Facility Services).

This is not a basic call center role, this position is the heartbeat of our operations, coordinating technicians, managing customer expectations, and keeping jobs running efficiently from start to finish.

If you thrive in a fast-paced environment, can juggle multiple priorities, and understand how field service work actually operates, we want to talk to you.

What You’ll Do

• Dispatch and coordinate technicians for service calls, projects, and emergency work
• Prioritize calls based on urgency, location, and technician skillset
• Act as the main point of communication between customers, technicians, and internal teams
• Monitor technician schedules, job progress, and route efficiency in real time
• Provide technicians with accurate job details, scope, and customer expectations
• Ensure jobs are properly documented, completed, and ready for billing
• Review work orders for accuracy, including not-to-exceed limits, materials, and labor
• Communicate updates, delays, and issues proactively to customers
• Assist in troubleshooting scheduling conflicts and last-minute changes
• Support technicians in the field with logistics, directions, and job information
• Maintain accurate records of calls, schedules, and job activity in dispatch software
• Ensure all required job checklists, photos, and documentation are completed
• Help drive customer satisfaction through clear communication and follow-up

What We’re Looking For

• Dispatch experience in a service-based or trade environment (REQUIRED)
• Experience in Plumbing, HVAC, Electrical, or similar field service industry strongly preferred
• Strong understanding of how field technicians operate day-to-day
• Ability to prioritize and make quick decisions under pressure
• Excellent communication skills, both with customers and field teams
• Highly organized with strong attention to detail
• Comfortable managing multiple jobs, schedules, and priorities at once
• Strong problem-solving skills and ability to think on your feet
• Experience with dispatching or field service software is a plus

Looking to advance your career in the service field? Ostlund A Service Company is seeking motivated team members who are ready to join a fast growing company. With such a wide variety of offered services Ostlund hires from all different sides of trades and construction.