Dynamic Service Dispatcher | Customer Care & Scheduling

Fivestartoday; Florida; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Reliable, Year-Round Work

Weekly Paychecks

Paid Time Off and Paid Holidays

Comprehensive Medical, Dental and Vis​

Health savings account

Flexible spending account

Employee discounts

Company paid short term life insurance

Life insurance

Job summary

Southern Home Services is seeking a Dispatcher to join our growing residential HVAC, Plumbing and Electrical services team. You will act as the primary liaison between customers, technicians and management, scheduling service visits and maintaining accurate records.

The position emphasizes strong communication, problem-solving, and the ability to work in a structured environment. We offer growth, training, and a people-first culture with a focus on work-life balance.

Qualifications

• 1 year of administrative or customer service experience in an office setting is required.
• Knowledge in Microsoft Office is required.
• Service Titan is a plus.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming customer requests and inquiries in a professional & friendly manner.
• Act as a liaison between customers, technicians, salespersons & management.
• Schedule service and routine maintenance appointments.
• Maintain & update customer records based on interactions.
• Process invoice payments.
• Provide information about products and services.
• Troubleshoot and resolve customer issues and concerns.
• Develop & maintain a knowledge base of evolving products & services.
• Participate in in-house training on products & services and office software.

Skills

Customer service

Administrative support

Microsoft Office

Service Titan

Tools

Service Titan

Job description

Southern Home Services is seeking a Dispatcher to join our growing residential HVAC, Plumbing and Electrical services team. You will act as the primary liaison between customers, technicians and management, scheduling service visits and maintaining accurate records.

The position emphasizes strong communication, problem-solving, and the ability to work in a structured environment. We offer growth, training, and a people-first culture with a focus on work-life balance.