Field Service Dispatcher & Operations Coordinator

Owl Services; Fort Wayne (IN); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Flexible time off

401k match

Health insurance

Dental insurance

Vision insurance

HSA / FSA

Disability insurance

Life insurance

EAP

Training program

Job summary

OWL Services is seeking a detail-oriented Dispatcher to coordinate daily dispatch of service technicians across the Fort Wayne region. The role requires strong communication, multi-tasking, and problem-solving skills to meet customer needs in a fast-paced environment.

Ideal candidates will have 3+ years of dispatching experience, proficiency with dispatch software and internet maps, and a proven ability to manage high-volume calls while maintaining data accuracy and timely updates.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience dispatching Field Service Techs.
• Strong computer skills and excellent communication and organizational skills.
• Proven ability to quickly develop creative solutions to problems.
• Self-starter with multi-tasking ability and strong interpersonal skills.
• Experience using internet maps and dispatch software.

Responsibilities

• Dispatch service technicians daily to meet customer service needs.
• Communicate and coordinate with customers, technicians and stakeholders.
• Prioritize service calls and manage scheduling, scope, and timelines.
• Create and update detailed project plans with tasks, dependencies and timelines.
• Ensure data is accurately entered and maintained throughout the day.
• Provide routing directions and technical support to field staff.
• Assist in closing service calls and invoicing.
• Review technician paperwork for completeness.

Skills

Communication skills

Organizational skills

Problem solving

Multi-tasking

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Internet maps

Job description

OWL Services is seeking a detail-oriented Dispatcher to coordinate daily dispatch of service technicians across the Fort Wayne region. The role requires strong communication, multi-tasking, and problem-solving skills to meet customer needs in a fast-paced environment.

Ideal candidates will have 3+ years of dispatching experience, proficiency with dispatch software and internet maps, and a proven ability to manage high-volume calls while maintaining data accuracy and timely updates.