Service Coordinator

OWL Services; Bloomfield (CT); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

10 Paid Holidays

Flexible Time Off

401(k) Company Match

Health, Dental, and Vision Insurance

HSA and FSA

Disability & Occupational Accident Insurance

Company-Paid Life Insurance

Employee Assistance Program (EAP)

World-class paid training program

Job summary

A leading service provider is seeking a highly organized Service Coordinator to join their team in Connecticut. This role involves supporting dispatch operations and ensuring accuracy in customer interactions. The ideal candidate will have a high school diploma and experience in dispatch coordination, strong decision-making skills, and proficiency in relevant software. This position offers a hybrid work schedule and a comprehensive benefits package, including health insurance, 401(k) matching, and paid training programs.

Qualifications

• Proven experience as a dispatching coordinator or similar role.
• Ability to stay composed under pressure.
• Must have flexible schedule to accommodate business needs.
• Ability to work independently and as part of a team.
• Excellent communication and customer service abilities.
• Proficiency with dispatching software and systems.
• Flexible schedule to accommodate business needs.

Responsibilities

• Provide coverage and support for dispatch operations.
• Oversee and maintain customer portals for positive customer experience.
• Track Preventative Maintenance and Inspections.
• Become proficient in all dispatch systems and portals.
• Perform additional administrative duties as needed.
• Step in to dispatch during high call volume or as assigned.
• Perform additional administrative duties as needed.

Skills

Strong understanding of dispatch operations

Excellent communication

Customer service abilities

Strong decision making skills

Proficiency with dispatching software

Ability to work independently

Adaptability

Independent worker

Team collaboration

Education

High school diploma or equivalent

Associate or Bachelor’s degree

Tools

Dispatching software

Job description

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

OWL Services’ network includes 33 offices and distribution centers with more than 1,400 field service professionals. We offer a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards for exemplary customer service, including EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program. Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

Overview

We are seeking a highly organized and experienced and detail-oriented Service Coordinator to join our team. In this role, you will be responsible for monitoring and supporting daily dispatch operations across the Northeast Markets.

Responsibilities

• Provide coverage and support for dispatch operations across all assigned markets
• Oversee and maintain customer portals to ensure accuracy and positive customer experience
• Track Preventative Maintenance, Inspections, and Weights & Measures submissions
• Become proficient in all dispatch systems and portals
• Assist with market specific reporting and administrative tasks
• Step in to dispatch during high call volume or as assigned
• Perform additional administrative duties as needed

Qualifications

• High school diploma or equivalent (Associate or Bachelor’s degree a plus)
• Proven experience as a dispatching coordinator or similar role
• Strong understanding of dispatch operations, route optimization, and logistics
• Ability to work well independently and as part of a team
• Strong decision making skills with the ability to stay composed under pressure
• Excellent communication and customer service abilities
• Proficiency with dispatching software and systems
• Adaptability to business and operational changes
• Must have flexible schedule to accommodate business needs

Physical Requirements

• Primarily sedentary, office based work
• Hybrid schedule (office and remote work)
• Occasional travel to other Owl offices as needed

Compensation And Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success

Requisition # 3523

Sunday-Thursday