Operations Office Manager: Dispatch, Scheduling & Service

Socket.dev; Brooks (KY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

Flexible time off

401(k) match

Health insurance

HSA/FSA

Disability insurance

Life insurance

EAP

Training program

Job summary

OWL Services in Brooks, KY is seeking an Office Manager to provide administrative and operational support across branch activities, ensuring smooth customer service, scheduling, invoicing, and compliance tasks.

You will serve as a primary contact for customers, technicians, and internal teams, coordinating dispatch, service appointments, work orders, and documentation while maintaining accuracy and timely reporting.

Qualifications

• Associate degree preferred or equivalent combination of education and experience.
• Administrative, customer service, dispatching, scheduling, or office management experience preferred.
• Experience supporting service, construction, maintenance, petroleum, compliance, or field service operations is a plus.

Responsibilities

• Answer incoming phone calls and service requests, providing professional customer support.
• Monitor and respond to customer inquiries via phone, email, and other platforms.
• Coordinate communications regarding technician scheduling, service appointments, and project updates.
• Assist with dispatching and routing technicians to maximize efficiency and satisfaction.
• Enter, maintain, and schedule compliance inspections and service appointments.
• Upload compliance documentation and inspection records to portals.
• Prepare, review, and manage work orders, service documentation, and records.
• Review timesheets and work order information for accuracy.
• Process invoices and distribute compliance results and reports.
• Track COD payments and assist with weekly deposits and reconciliation.
• Process cash, checks, and card transactions; manage documentation.
• Manage employee credit card receipt collection and recordkeeping.
• Document creation, indexing, filing, and electronic management.
• Support office operations including supplies, vendors, and organization.
• Assist with administrative projects and company events.

Skills

MS Office

Salesforce

Communication

Organization

Attention to detail

Leadership

Education

Associate degree in Business, Accounting, Finance, or related field

Tools

Salesforce

ERP systems

Job description

OWL Services in Brooks, KY is seeking an Office Manager to provide administrative and operational support across branch activities, ensuring smooth customer service, scheduling, invoicing, and compliance tasks.

You will serve as a primary contact for customers, technicians, and internal teams, coordinating dispatch, service appointments, work orders, and documentation while maintaining accuracy and timely reporting.