Dispatcher

Owl Services; Fort Wayne (IN); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Paid holidays

Flexible time off

401k match

Health insurance

Dental insurance

Vision insurance

HSA / FSA

Disability insurance

Life insurance

EAP

Training program

Job summary

OWL Services is seeking a detail-oriented Dispatcher to coordinate daily dispatch of service technicians across the Fort Wayne region. The role requires strong communication, multi-tasking, and problem-solving skills to meet customer needs in a fast-paced environment.

Ideal candidates will have 3+ years of dispatching experience, proficiency with dispatch software and internet maps, and a proven ability to manage high-volume calls while maintaining data accuracy and timely updates.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience dispatching Field Service Techs.
• Strong computer skills and excellent communication and organizational skills.
• Proven ability to quickly develop creative solutions to problems.
• Self-starter with multi-tasking ability and strong interpersonal skills.
• Experience using internet maps and dispatch software.

Responsibilities

• Dispatch service technicians daily to meet customer service needs.
• Communicate and coordinate with customers, technicians and stakeholders.
• Prioritize service calls and manage scheduling, scope, and timelines.
• Create and update detailed project plans with tasks, dependencies and timelines.
• Ensure data is accurately entered and maintained throughout the day.
• Provide routing directions and technical support to field staff.
• Assist in closing service calls and invoicing.
• Review technician paperwork for completeness.

Skills

Communication skills

Organizational skills

Problem solving

Multi-tasking

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Internet maps

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dispatcher

Full Time Indirect Ft. Wayne, IN, US

5 days ago Requisition ID: 4075

Salary Range: $23.00 To $24.00 Hourly

The Role

We are currently searching for a detail-oriented and organized Dispatcher to join our team. The Dispatcher will be responsible for dispatching service technicians daily to meet customer service needs. Position requires having a strong understanding of the geographical area that the dispatcher is based, great communication, problem solving skills and attention to detail. This is an opportunity for a long-term position and to join a growing company.

Responsibilities

• Excellent communication and customer service skills
• Ability to handle an extremely high volume of service calls
• Negotiating priority of service call
• Create detailed project plans, with all tasks, dependencies, and timelines identified, and keep those projects plans continuously updated
• Ensure scope, schedule, and budget data are communicated to stakeholders as they may evolve throughout a project
• Must have an above average ability to multi-task in a fast-paced environment
• Must work well under pressure and attention to detail is an absolute must
• Attention to data entry, updating information in a timely manner throughout the day
• Continuous communication with service technicians and providing optimal routing
• Technical support; providing directions, changes in scheduling, etc.
• Notifying customers of delay in delivery schedule
• Track that our service technicians comply with customer requirements
• Assist in closing service calls and invoicing
• Collect and review service technician’s paperwork and notes for completeness

Qualifications

• High school diploma or equivalent
• 3+ years of experience dispatching Field Service Techs
• Strong computer skills, excellent communication and organizational skills
• Proven ability to accurately and quickly develop creative solutions to problems
• Self-starter with multi-tasking ability and strong interpersonal skills
• Experience using internet maps and dispatch software

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.