Field Service Dispatcher — Mon–Fri, Growth & Benefits

O’Connor Plumbing; Frederick (MD); Hybrid; USD 34,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Training & Professional Development

Employee Recognition Programs

Career Growth Opportunities

Job summary

O’Connor Plumbing is seeking an organized Dispatcher to coordinate and dispatch our service technicians, schedule appointments, and manage urgent calls to ensure timely, high-quality service. You will play a key role in keeping daily operations running smoothly and maintaining clear communication with customers and team members.

The ideal candidate brings experience in dispatch or a similar role, strong multitasking and organizational abilities, and proficiency with dispatch software.

Qualifications

• Previous dispatching or similar experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Ability to stay calm and make decisions in a fast-paced environment.
• Comfortable using dispatch software and computer systems.

Responsibilities

• Coordinate and dispatch service technicians efficiently.
• Schedule appointments and maintain an organized dispatch schedule.
• Monitor and prioritize service calls based on urgency and customer needs.
• Track technician availability and service appointments.
• Communicate professionally with customers and technicians.
• Maintain accurate records of service calls and scheduling activity.
• Help keep daily service operations organized and running smoothly.

Skills

Organizational skills

Multitasking

Communication

Customer service

Dispatch software

Calm under pressure

Tools

Dispatch software

Computer systems

Job description

O’Connor Plumbing is seeking an organized Dispatcher to coordinate and dispatch our service technicians, schedule appointments, and manage urgent calls to ensure timely, high-quality service. You will play a key role in keeping daily operations running smoothly and maintaining clear communication with customers and team members.

The ideal candidate brings experience in dispatch or a similar role, strong multitasking and organizational abilities, and proficiency with dispatch software.