Dispatcher

O’Connor Plumbing; Frederick (MD); Hybrid; USD 34,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Training & Professional Development

Employee Recognition Programs

Career Growth Opportunities

Job summary

O’Connor Plumbing is seeking an organized Dispatcher to coordinate and dispatch our service technicians, schedule appointments, and manage urgent calls to ensure timely, high-quality service. You will play a key role in keeping daily operations running smoothly and maintaining clear communication with customers and team members.

The ideal candidate brings experience in dispatch or a similar role, strong multitasking and organizational abilities, and proficiency with dispatch software.

Qualifications

• Previous dispatching or similar experience preferred.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Ability to stay calm and make decisions in a fast-paced environment.
• Comfortable using dispatch software and computer systems.

Responsibilities

• Coordinate and dispatch service technicians efficiently.
• Schedule appointments and maintain an organized dispatch schedule.
• Monitor and prioritize service calls based on urgency and customer needs.
• Track technician availability and service appointments.
• Communicate professionally with customers and technicians.
• Maintain accurate records of service calls and scheduling activity.
• Help keep daily service operations organized and running smoothly.

Skills

Organizational skills

Multitasking

Communication

Customer service

Dispatch software

Calm under pressure

Tools

Dispatch software

Computer systems

Job description

Description

Join Our Team!

We’re Hiring a Dispatcher!

• Pay: $25–$34/hour
• Schedule: Monday–Friday.

We are an established and growing service company looking for a motivated, organized, and customer-focused Dispatcher to join our team.

The Dispatcher plays an important role in keeping daily operations running smoothly by coordinating technicians, managing schedules, prioritizing service calls, and providing excellent customer service.

Key Responsibilities

• Coordinate and dispatch service technicians efficiently
• Schedule appointments and maintain an organized dispatch schedule
• Monitor and prioritize service calls based on urgency and customer needs
• Track technician availability and service appointments
• Communicate professionally with customers and technicians
• Maintain accurate records of service calls and scheduling activity
• Help keep daily service operations organized and running smoothly

What We’re Looking For

• Previous dispatching or similar experience preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Ability to stay calm and make decisions in a fast-paced environment
• Comfortable using dispatch software and computer systems
• Plumbing, HVAC, or service-industry experience is a plus
• Availability Monday–Friday, with flexibility for after-hours and weekends when needed

What We Offer

• Competitive Pay: $25–$34/hour
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Training & Professional Development
• Employee Recognition Programs
• Career Growth Opportunities

We are seeking a motivated and detail-oriented Dispatcher to join our team. The ideal candidate will play a crucial role in coordinating and dispatching our service technicians to meet customer needs promptly. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy contributing to a dynamic team, this may be the perfect opportunity for you.

Key Responsibilities

• Coordinate and dispatch service technicians efficiently
• Schedule appointments and maintain an organized dispatching system
• Monitor and prioritize service calls based on urgency and customer needs
• Maintain accurate records of service calls, appointments, and technician availability
• Provide excellent customer service and address customer inquiries professionally

Qualifications

• Previous experience in dispatching or a similar role is preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Familiarity with plumbing or related industry terminology is a plus
• Proficient in using dispatch software and computer systems
• Ability to remain calm under pressure and make quick decisions
• Customer-focused with a commitment to ensuring customer satisfaction.
• Schedule Availability: Available to work Monday through Friday, with flexibility to work after hours and weekends if needed.

Benefits

• Competitive hourly pay ($20–$25 per hour
• Competitive Compensation: Receive a highly competitive salary, commensurate with your skills and experience, ensuring your hard work is rewarded.
• Comprehensive Health Coverage: Enjoy peace of mind with our comprehensive health insurance coverage, providing you and your family with the care you need.
• Retirement Savings Plan: Build a secure future with our retirement savings plan, helping you plan for a comfortable and financially stable retirement.
• Generous Paid Time Off: Achieve a healthy work-life balance with generous paid time off, allowing you to recharge and spend quality time with loved ones.
• Professional Development Opportunities: Fuel your career growth with ongoing training and professional development opportunities, ensuring you stay at the forefront of industry advancements.
• Recognition and Rewards: Be recognized for your hard work and dedication through our employee recognition programs, with opportunities for additional rewards and incentives.
• Advancement Opportunities: Unlock your potential with opportunities for career advancement within our growing company, allowing you to climb the ladder and achieve your professional goals

We are an equal opportunity employer and are committed to creating an inclusive workplace for all employees

O’Connor Plumbing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.