In-Office CSR & Dispatcher — Schedule Techs, Elevate Service

Precision Plumbing Solutions; O’Fallon (MO); On-site; USD 32,000 - 44,000; Full time

Job summary

Precision Plumbing Solutions is seeking a motivated, organized, and customer-focused individual to join our growing team in O'Fallon, MO. This role is in-office, full-time, Monday through Friday, and centers on responsive customer communication and scheduling.

Responsibilities include answering calls, booking plumbing service appointments, dispatching technicians via HouseCall Pro, following up on missed calls, and ensuring timely arrival windows for customers.

Qualifications

• Experience in handling high-volume calls and customer inquiries.
• Ability to schedule and manage service appointments efficiently.
• Strong communication with customers and field techs.

Responsibilities

• Answer incoming calls promptly.
• Book new plumbing service appointments.
• Schedule and dispatch technicians using HouseCall Pro.
• Follow up on missed calls and unscheduled estimates.
• Confirm appointments and communicate arrival windows.
• Handle customer questions and rescheduling.
• Assist with openings when technicians cancel.
• Respond to incoming messages/appointment inquiries from customers.
• Maintain clear communication between technicians and customers.

Skills

Customer service

Scheduling

Dispatching

Communication

Tools

HouseCall Pro

Job description

Precision Plumbing Solutions is seeking a motivated, organized, and customer-focused individual to join our growing team in O'Fallon, MO. This role is in-office, full-time, Monday through Friday, and centers on responsive customer communication and scheduling.

Responsibilities include answering calls, booking plumbing service appointments, dispatching technicians via HouseCall Pro, following up on missed calls, and ensuring timely arrival windows for customers.