Field Service Dispatcher - Forklifts & Aerial Equipment

Kelly Tractor - Florida; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Kelly Tractor Co. is a South Florida Caterpillar dealer seeking a Field Service Dispatcher.

The role reports to the Service Manager and primarily dispatches service technicians while handling all administrative duties to open and invoice service orders. The position requires coordinating field technicians, maintaining customer communications, and ensuring timely updates to the dispatch database and PM logs.

Qualifications

• Valid Florida license with clean record.
• Experience dispatching field service technicians.
• Ability to manage invoicing and service orders.
• Bilingual preferred (English and Spanish).

Responsibilities

• Schedule dispatch and supervise field technicians.
• Enter and update dispatch calls into the dispatch database program.
• Maintain customer daily reports and PM logs.
• Manage third party invoicing.
• Follow policies and procedures.

Skills

Dispatch coordination

Customer communication

Bilingual (English/Spanish)

Data entry

Job description

Kelly Tractor Co. is a South Florida Caterpillar dealer seeking a Field Service Dispatcher.

The role reports to the Service Manager and primarily dispatches service technicians while handling all administrative duties to open and invoice service orders. The position requires coordinating field technicians, maintaining customer communications, and ensuring timely updates to the dispatch database and PM logs.