Heavy Equipment Field Service Dispatcher

Ring Power Corporation; Riverview (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Ring Power Corporation in Florida seeks a Service Operations Supervisor to lead field service activities and ensure safety and quality in every job.

You will coordinate service requests, manage dealer software systems, supervise technicians, and maintain equipment and inventories while delivering exceptional customer service. This role emphasizes safety, communication, and efficient resource management, with a focus on timely dispatch and high customer satisfaction across multiple branches.

Qualifications

• High School diploma or GED.
• Experience: 5-6 years.
• Able to comprehend written material and communicate orally and in writing.
• Prior service management experience is desired.
• Leadership courses completed.
• Proficient in Microsoft Office and Dealer software.

Responsibilities

• Ensure all work is performed safely per policies.
• Use Dealer Business System Software to manage field operations.
• Receive calls, log information, coordinate and schedule service requests.
• Maintain equipment, tooling, trucks per guidelines.
• Handle service calls with professionalism and urgency.
• Prepare and review vehicle and tool inventories.
• Ensure staff know assignments and stay on schedule.

Skills

Safety

Teamwork

Communication

Negotiation

Customer focus

Resource mgmt

Confidence

Self-awareness

Stress management

Education

High School diploma or GED

Tools

Dealer software

Microsoft Office

Job description

Ring Power Corporation in Florida seeks a Service Operations Supervisor to lead field service activities and ensure safety and quality in every job.

You will coordinate service requests, manage dealer software systems, supervise technicians, and maintain equipment and inventories while delivering exceptional customer service. This role emphasizes safety, communication, and efficient resource management, with a focus on timely dispatch and high customer satisfaction across multiple branches.