Service Dispatcher

Kelly Tractor - Florida; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Kelly Tractor Co. is a South Florida Caterpillar dealer seeking a Field Service Dispatcher.

The role reports to the Service Manager and primarily dispatches service technicians while handling all administrative duties to open and invoice service orders. The position requires coordinating field technicians, maintaining customer communications, and ensuring timely updates to the dispatch database and PM logs.

Qualifications

• Valid Florida license with clean record.
• Experience dispatching field service technicians.
• Ability to manage invoicing and service orders.
• Bilingual preferred (English and Spanish).

Responsibilities

• Schedule dispatch and supervise field technicians.
• Enter and update dispatch calls into the dispatch database program.
• Maintain customer daily reports and PM logs.
• Manage third party invoicing.
• Follow policies and procedures.

Skills

Dispatch coordination

Customer communication

Bilingual (English/Spanish)

Data entry

Job description

Job Description

Field Service Dispatcher (Forklifts/Lift trucks/Aerial Equipment)

South Florida Caterpillar dealer seeking a Field Service Dispatcher. Applicant chosen will report to the Service Manager, and the primary function is to dispatch the service technicians and handle all administrative duties to get the service orders opened and invoiced.

Primary/Essential Responsibilities: Schedule dispatch and supervise Field Technicians. Schedule work effectively to meet WIP standards. Maintain customer communications. Answer incoming calls from customers and technicians. Enter and update dispatch calls into the dispatch database program. Maintain customer daily reports and PM logs. Manage third party invoicing. Follow policies and procedures. Perform all other duties as assigned. Valid Florida license with clean record needed. The selected candidate will have a background check and a drug test. Bilingual (English and Spanish preferred).

Company Description

Kelly Tractor Co. serves its customers with a wide variety of machines from some of the world’s foremost manufacturers, including but not limited to: ABI Hose reels, Caterpillar, CAT Lift trucks, Genie aerial lifts, Harlo, JLG scissor lifts, Jungheinrich lift trucks, Kalmar, Mitsubishi Forklift Trucks, IMT Drill Rigs, Landpride, Link-Belt Cranes, Marden Industries, Massey Ferguson AG Tractors, Fendt Rogator, Schulte, Sullair, Sullivan Palatek, Supertrak, Terragator, Wacker Neuson, Weiler paving products and many more!
Since 1933, Kelly Tractor Co. has provided rentals, leasing, sales and servicing of all types of construction and industrial equipment to the following markets: highway and bridge building, water and sewer, land development, housing, aggregate quarries, agriculture, warehousing, seaports, marinas, and other markets.
Kelly Tractor Co. and its affiliates employ more than 500 people in South Florida and more than 150 of them provide parts and service support. The company is headquartered in a 240,000 square-foot complex in Miami, with branch locations in Davie, West Palm Beach, Clewiston, Fort Myers, Fort Pierce, Orlando (CAT/Used forklifts and Link-Belt cranes, and Mulberry (IMT drill rigs, Link-Belt Cranes).

Company Description

Kelly Tractor Co. serves its customers with a wide variety of machines from some of the world’s foremost manufacturers, including but not limited to: ABI Hose reels, Caterpillar, CAT Lift trucks, Genie aerial lifts, Harlo, JLG scissor lifts, Jungheinrich lift trucks, Kalmar, Mitsubishi Forklift Trucks, IMT Drill Rigs, Landpride, Link-Belt Cranes, Marden Industries, Massey Ferguson AG Tractors, Fendt Rogator, Schulte, Sullair, Sullivan Palatek, Supertrak, Terragator, Wacker Neuson, Weiler paving products and many more!
Since 1933, Kelly Tractor Co. has provided rentals, leasing, sales and servicing of all types of construction and industrial equipment to the following markets: highway and bridge building, water and sewer, land development, housing, aggregate quarries, agriculture, warehousing, seaports, marinas, and other markets.
Kelly Tractor Co. and its affiliates employ more than 500 people in South Florida and more than 150 of them provide parts and service support. The company is headquartered in a 240,000 square-foot complex in Miami, with branch locations in Davie, West Palm Beach, Clewiston, Fort Myers, Fort Pierce, Orlando (CAT/Used forklifts and Link-Belt cranes, and Mulberry (IMT drill rigs, Link-Belt Cranes).