Field Service Dispatcher | After-Hours & Urgent Calls

Raymond Handling Concepts; Cypress (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Raymond West in California is seeking a dynamic Dispatcher to join our service team. The Dispatcher schedules Field Service Technicians in response to customer breakdown calls and maintenance needs, using GPS and related tools to optimize dispatch.

The ideal candidate will have strong communication, organizational skills, and experience with Microsoft Office. Weekend and after-hours availability may be required to support urgent service calls and national accounts.

Qualifications

• Two years dispatch experience required.
• High School Diploma or equivalent.
• Excellent written and verbal communication.

Responsibilities

• Opens new service calls and breakdown work orders.
• Dispatches technicians to customers using GPS and related services to optimize dispatch.
• Keeps customers informed of service call status.
• Prioritize urgent, after-hours calls and follow through to resolution.
• Prioritize and follow up on National Account and iTrack customers, update systems accordingly.
• Receive reports of accidents and communicate information to appropriate personnel.
• Maintain list for trucks not repaired within 24 hours and inform customer of progress.
• Review billing notes before opening work orders for accurate billing.

Skills

Communication skills

Organizational skills

Microsoft Office Suite

Reading & interpretation

Interdepartmental collaboration

Weekend availability

Education

High School Diploma or equivalent

Tools

GPS software

Dispatch software

Job description

Raymond West in California is seeking a dynamic Dispatcher to join our service team. The Dispatcher schedules Field Service Technicians in response to customer breakdown calls and maintenance needs, using GPS and related tools to optimize dispatch.

The ideal candidate will have strong communication, organizational skills, and experience with Microsoft Office. Weekend and after-hours availability may be required to support urgent service calls and national accounts.