Service Dispatcher — Fast-Paced Scheduling Expert

John Ray; City of Troy (NY); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Retirement Savings

Job summary

John Ray is seeking a Service Dispatcher in Troy, NY to coordinate service delivery. You will schedule calls, prepare work orders for technicians and monitor dispatches to meet customer needs. Strong communication, detail orientation and teamwork are essential.

Ideal candidates have a High School Diploma, 1–2 years in dispatch or customer service, and proficiency with MS Office/Outlook. This full-time role offers benefits and opportunities for growth in a fast-paced home services company.

Qualifications

• High School Diploma or Equivalent required.
• 1–2 years dispatch experience preferred.
• Customer service experience is a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Schedule service calls and issue work orders to Technicians based on urgency.
• Review service monitor to ensure dispatch and assignment accuracy.
• Communicate with Dispatchers, Technicians and other departments to coordinate service delivery.

Skills

Scheduling

Communication

Active listening

Team coordination

Education

High School Diploma or Equivalent

Tools

MS Office Suite

MS Outlook

Web navigation

Job description

John Ray is seeking a Service Dispatcher in Troy, NY to coordinate service delivery. You will schedule calls, prepare work orders for technicians and monitor dispatches to meet customer needs. Strong communication, detail orientation and teamwork are essential.

Ideal candidates have a High School Diploma, 1–2 years in dispatch or customer service, and proficiency with MS Office/Outlook. This full-time role offers benefits and opportunities for growth in a fast-paced home services company.