Field Service Dispatcher & Customer Support

Ultimate Staffing; Marysville (WA); On-site; USD 25,000 - 39,000; Full time

Job summary

Ultimate Staffing in Marysville, WA is seeking a Customer Service/Dispatcher to join our client team. The role schedules and dispatches field technicians, coordinates service calls, and acts as the primary point of contact for customers throughout the service cycle.

You will use ERP and CRM systems to track work orders, update schedules, and maintain accurate account details while ensuring timely communications and high-quality service.

Qualifications

• 1+ year in customer service, dispatching, scheduling, or similar role preferred; trade or field-service experience is a plus but not required.
• Strong organizational skills to manage multiple service requests, schedules and priorities.
• Comfortable with ERP/CRM and other business software systems.
• Ability to enter, update and maintain customer, job, scheduling and contract information.
• Strong communication skills with a professional, customer-focused approach.

Responsibilities

• Dispatch and coordinate field technicians by assigning service calls, balancing technician availability, location, skills, and workload.
• Schedule and maintain technician resources in the ERP/service management system, including appointments and changes.
• Manage the service job board and calendars, monitoring open, scheduled, in-progress, and completed work and updating as priorities change.
• Enter and maintain customer service requests and work orders with accurate details.
• Provide customer service and status updates to clients throughout the service process.
• Monitor delayed or at-risk work and coordinate with Service Managers and technicians regarding scheduling issues or obstacles.
• Maintain accurate customer and account information within ERP and related systems.
• Coordinate communication between customers, technicians, and service management.

Skills

Dispatching

Scheduling

ERP/CRM familiarity

Customer service

Communication skills

Tools

ERP systems

CRM systems

Job description

Ultimate Staffing in Marysville, WA is seeking a Customer Service/Dispatcher to join our client team. The role schedules and dispatches field technicians, coordinates service calls, and acts as the primary point of contact for customers throughout the service cycle.

You will use ERP and CRM systems to track work orders, update schedules, and maintain accurate account details while ensuring timely communications and high-quality service.