Field Service Dispatch & Logistics Coordinator

Intralot, Inc.; Strongsville (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Intralot, Inc. is seeking a field service support/dispatch professional in the United States. The role involves tracking technician locations, coordinating assignments, and delivering timely technical support to customers and call center staff.

The incumbent will analyze traffic and performance data, dispatch field service teams, and prioritize urgent requests. Data entry and meticulous record-keeping are essential, with emphasis on timely communications and route optimization.

Qualifications

• High School diploma required. Associate's degree desired.
• 1-3 years relevant working experience.
• Candidates should possess valid documentation to establish identity and U.S. employment eligibility. No sponsorship is available for this position

Responsibilities

• Track technician location to determine most efficient trouble and installation assignment
• Analyze, evaluate, and report traffic and performance data
• Provide technical support to customers and call center personnel
• Dispatch FST based on retailer service requests
• Prioritize calls according to urgency and importance
• Use phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about requests, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

Customer service

Data entry

Problem solving

Education

High School diploma

Associate's degree

Job description

Intralot, Inc. is seeking a field service support/dispatch professional in the United States. The role involves tracking technician locations, coordinating assignments, and delivering timely technical support to customers and call center staff.

The incumbent will analyze traffic and performance data, dispatch field service teams, and prioritize urgent requests. Data entry and meticulous record-keeping are essential, with emphasis on timely communications and route optimization.