Service Dispatch & Logistics Coordinator

Allied Business Solutions; Boise (ID); On-site; USD 38,000 - 52,000; Full time

Job summary

Allied Business Solutions in Boise, Idaho is seeking a Dispatch Associate to join our operations team. The role involves supporting deployment of field service technicians, tracking activities, and maintaining clear communication with field technicians and customers to deliver exceptional service.

Key responsibilities include dispatching service calls, tracking technician location, data entry, and coordinating with other departments.

Qualifications

• Strong computer skills with Microsoft Office (Outlook, Excel, Word).
• Ability to learn internal logistics software.
• Excellent organizational skills to prioritize large amounts of data.
• Desire to work in a fast-paced environment.
• Positive and energetic attitude.
• Handle business client calls in a professional and calm manner.
• High School Diploma or equivalent preferred.

Responsibilities

• Dispatch for Service calls to B2B clients.
• Dispatching technicians: providing addresses, pickup numbers, appointment times, etc.
• Tracking and tracing: monitoring technician location and ensuring timeliness for appointments.
• Data Entry: entering service call information in operations systems, technician information, arrival, and
• Provide excellent customer service: providing updates to customers, notifying of late service calls, answering incoming phone calls for dispatch, back up to main phone line, supplies, etc.
• Maintaining various logs and inventories.
• Coordinating with other departments as needed.
• Perform all other dispatch related functions.
• Other duties as assigned.

Skills

Interpersonal skills

Organized

Data entry

Independent work

Requirements gathering

Detail oriented

Dependable

MS Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Allied Business Solutions in Boise, Idaho is seeking a Dispatch Associate to join our operations team. The role involves supporting deployment of field service technicians, tracking activities, and maintaining clear communication with field technicians and customers to deliver exceptional service.

Key responsibilities include dispatching service calls, tracking technician location, data entry, and coordinating with other departments.