Field Service Dispatcher

Intralot, Inc.; Strongsville (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Intralot, Inc. is seeking a field service support/dispatch professional in the United States. The role involves tracking technician locations, coordinating assignments, and delivering timely technical support to customers and call center staff.

The incumbent will analyze traffic and performance data, dispatch field service teams, and prioritize urgent requests. Data entry and meticulous record-keeping are essential, with emphasis on timely communications and route optimization.

Qualifications

• High School diploma required. Associate's degree desired.
• 1-3 years relevant working experience.
• Candidates should possess valid documentation to establish identity and U.S. employment eligibility. No sponsorship is available for this position

Responsibilities

• Track technician location to determine most efficient trouble and installation assignment
• Analyze, evaluate, and report traffic and performance data
• Provide technical support to customers and call center personnel
• Dispatch FST based on retailer service requests
• Prioritize calls according to urgency and importance
• Use phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about requests, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

Skills

Customer service

Data entry

Problem solving

Education

High School diploma

Associate's degree

Job description

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations.

Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Assigns drivers and vehicles to assigned destination. Provides updates to customers on delivery status. Tracks driver assignments and other data in a computer database.

RESPONSIBILITES

• Track technician location to determine most efficient trouble and installation assignment
• Analyze, evaluate, and report traffic and performance data.
• Provide technical support to customers and call center personnel
• Dispatch FST based on retailer service requests
• Prioritize calls according to urgency and importance
• Use phone or computer to send crews, vehicles or other field units to appropriate locations
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Provide field units with information about requests, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information

REQUIREMENTS

• High School diploma required. Associate's degree desired.
• 1-3 years relevant working experience
• Candidates should possess valid documentation to establish identity and U.S. employment eligibility. No sponsorship is available for this position

ADDITIONAL POSITION INFORMATION

• None

Intralot offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability veteran's status, or any other status protected by applicable law.