Field Dispatch Coordinator: Smart Scheduling & Support

Lufkin Industries; Williston (ND); On-site; USD 25,000 - 33,000; Full time

Job summary

LUFKIN US Acquisitions Company LLC is seeking a Service Dispatcher to support the Operations Manager by coordinating and dispatching field service technicians. The role involves answering customer service requests, following up with technicians, reviewing tickets, and approving invoices while driving process improvements.

The ideal candidate will have 1 year of dispatching experience, strong attention to detail, and proficiency with SharePoint and MS Office.

Qualifications

• 1 year: Experience in dispatching or related field.

Responsibilities

• Answer phones for service requests and coordinate with customers.
• Review job tickets and approve for invoicing.
• Schedule technicians and staff to meet deadlines.
• Monitor routes and status of field units.
• Enter data and maintain logs of calls and activities.
• Coordinate with customers to schedule appointments and provide service information.
• Communicate orders and requirements to field personnel.

Skills

Attention to detail

Communication skills

Multitasking

Customer service

Education

High School Diploma or related field

Tools

SharePoint

MS Word

PowerPoint

Adobe

Outlook

Job description

LUFKIN US Acquisitions Company LLC is seeking a Service Dispatcher to support the Operations Manager by coordinating and dispatching field service technicians. The role involves answering customer service requests, following up with technicians, reviewing tickets, and approving invoices while driving process improvements.

The ideal candidate will have 1 year of dispatching experience, strong attention to detail, and proficiency with SharePoint and MS Office.