Service Coordinator: Repair Dispatch & Admin Lead

Yancey Bros Co.; Jefferson (GA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Full benefits package

Medical, vision and dental coverage

Paid vacations

401(k) plan with strong company match

Profit sharing

Job summary

Yancey Bros. Co. seeks a Service Coordinator to act as the central hub for the service department, coordinating repairs with customers and technicians, handling invoices, and performing essential administrative duties.

Ideal candidates have at least two years in an admin role, strong proficiency with Outlook, Excel, Word and PowerPoint, and experience assisting customers in person and by phone; prior service coordination in heavy equipment is a plus.

Qualifications

• Two years of experience as an administrative assistant or in a similar role.
• Proficient with Outlook, Excel (formulas, charts, graphs), Word and PowerPoint.
• Two years of experience assisting customers with accounts in person and over the phone.

Responsibilities

• Schedule, quote, and discuss repair services with customers and technicians.
• Provide updates to customers on services and invoices both in person and over the phone.
• Communicate with management about issues related to invoicing, customer complaints, and technician needs.
• Dispatch field service technicians to customer sites.
• Open work orders and update systems with service history.
• Process and close work orders for completed work.
• Create purchase order numbers and code invoices for accounts payable.

Skills

Outlook

Excel (formulas, charts, graphs)

Word

PowerPoint

Customer service

Education

High school or equivalent

Job description

Yancey Bros. Co. seeks a Service Coordinator to act as the central hub for the service department, coordinating repairs with customers and technicians, handling invoices, and performing essential administrative duties.

Ideal candidates have at least two years in an admin role, strong proficiency with Outlook, Excel, Word and PowerPoint, and experience assisting customers in person and by phone; prior service coordination in heavy equipment is a plus.