Field Service Coordinator - Yancey Engineered Solutions

Yancey Bros. Co.

Griffin (GA)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Full benefits package

401k plan with matched

Bonus opportunities

Tuition reimbursement

Advancement opportunities

Job summary

Yancey Bros. Co. is seeking a Field Service Coordinator to centralize communications between field technicians, customers, and internal teams.

You will schedule, dispatch, and track service calls to ensure timely, high-quality service delivery across Georgia and nearby regions. The role requires strong organizational and customer service skills, with 1–3 years in dispatch or field service coordination, and a Bachelor's degree in a related field.

Qualifications

Bachelor's degree in Business, Engineering, Operations Management, or related field.
1–3 years of experience in dispatch, scheduling, customer service, or field service coordination.
Strong organizational skills with the ability to manage multiple priorities.
Excellent written and verbal communication; proficient with scheduling/dispatch software.

Responsibilities

Schedule and dispatch field technicians based on job priority, location, and technician availability/skill set
Serve as the primary communication link between customers, technicians, and management
Maintain accurate records in the CRM/field service management system (work orders, parts used, time on site, customer notes)
Coordinate parts ordering and inventory needs with the warehouse/supply team
Handle customer inquiries, reschedule requests, and escalations professionally
Track technician performance metrics (on-time arrival, first-time fix rate, job completion time)
Prepare daily/weekly service reports for management
Ensure proper documentation for billing, warranty claims, and compliance requirements
Assist with onboarding and training coordination for new field staff

Skills

Dispatch and scheduling

Customer service

Communication

Organizational skills

Scheduling software

Team collaboration

Education

Bachelor's degree in Business, Engineering, Operations Management, or related field

Associate's degree preferred

Job description

Who We Are

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

As the Field Service Coordinator Yancey Engineered Solutions to serve as the central point of contact between our field technicians, customers, and internal teams. You\'ll be responsible for scheduling, dispatching, and tracking service calls to ensure timely, efficient, and high-quality service delivery.

Main Duties And Responsibilities

Schedule and dispatch field technicians based on job priority, location, and technician availability/skill set
Serve as the primary communication link between customers, technicians, and management
Maintain accurate records in the CRM/field service management system (work orders, parts used, time on site, customer notes)
Coordinate parts ordering and inventory needs with the warehouse/supply team
Handle customer inquiries, reschedule requests, and escalations professionally
Track technician performance metrics (on-time arrival, first-time fix rate, job completion time)
Prepare daily/weekly service reports for management
Ensure proper documentation for billing, warranty claims, and compliance requirements
Assist with onboarding and training coordination for new field staff

Who We Are Looking For

To be successful in this position you should be organized and excellent customer service skills. The ability to work in a team environment is essential to this position as well.

Education/Experience

Bachelor\'s degree in Business, Engineering, Operations Management, or a related field.

Desired Skills

High school diploma or equivalent (Associate\'s degree preferred)
1–3 years of experience in dispatch, scheduling, customer service, or field service coordination
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills
Proficiency with scheduling/dispatch software

Additional Skills/Attributes

Problem-solving under pressure
Customer-first mindset
Attention to detail and follow-through
Comfortable in a fast-paced, phone/computer-heavy environment
Team collaboration across departments (sales, warehouse, billing)

Physical Demands/Environmental Conditions

Light: Occasionally Lift/Carry/Lower 1 – 15 Lbs, seldom Lift/Carry/Lower 15 – 30 Lbs, never Lift/Carry/Lower +30 Lbs. Occasionally pushing/pulling, reaching (both above and below shoulder), bending/twisting, walking, standing, repetition – hand/wrist simple and firm grasping. Seldom crouching/stooping/squatting, crawling/kneeling, climbing/stepping.
Occasionally (less than 25% of the time) work in the shop environment which may be extremely hot (over 90 degrees) or cold (less than 40 degrees). Typically works in a temperature controlled office. At times may be exposed to loud noises, vibrations, strong odors, flammable liquids and gases, oils and solvents.

Values

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidates Will Demonstrate The Following Values

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure