Field Service Dispatch Specialist

Yancey Bros. Co.; Griffin (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

401k plan with matched

Bonus opportunities

Tuition reimbursement

Advancement opportunities

Job summary

Yancey Bros. Co. is seeking a Field Service Coordinator to centralize communications between field technicians, customers, and internal teams.

You will schedule, dispatch, and track service calls to ensure timely, high-quality service delivery across Georgia and nearby regions. The role requires strong organizational and customer service skills, with 1–3 years in dispatch or field service coordination, and a Bachelor's degree in a related field.

Qualifications

• Bachelor's degree in Business, Engineering, Operations Management, or related field.
• 1–3 years of experience in dispatch, scheduling, customer service, or field service coordination.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication; proficient with scheduling/dispatch software.

Responsibilities

• Schedule and dispatch field technicians based on job priority, location, and technician availability/skill set
• Serve as the primary communication link between customers, technicians, and management
• Maintain accurate records in the CRM/field service management system (work orders, parts used, time on site, customer notes)
• Coordinate parts ordering and inventory needs with the warehouse/supply team
• Handle customer inquiries, reschedule requests, and escalations professionally
• Track technician performance metrics (on-time arrival, first-time fix rate, job completion time)
• Prepare daily/weekly service reports for management
• Ensure proper documentation for billing, warranty claims, and compliance requirements
• Assist with onboarding and training coordination for new field staff

Skills

Dispatch and scheduling

Customer service

Communication

Organizational skills

Scheduling software

Team collaboration

Education

Bachelor's degree in Business, Engineering, Operations Management, or related field

Associate's degree preferred

Job description

Yancey Bros. Co. is seeking a Field Service Coordinator to centralize communications between field technicians, customers, and internal teams.

You will schedule, dispatch, and track service calls to ensure timely, high-quality service delivery across Georgia and nearby regions. The role requires strong organizational and customer service skills, with 1–3 years in dispatch or field service coordination, and a Bachelor's degree in a related field.