Field Service Dispatch Coordinator

Medley Material Handling Inc.; El Paso (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Medley Material Handling Inc. is seeking a Branch Dispatcher in El Paso, TX to coordinate field operations and keep open lines of communication between customers, technicians, and internal teams.

You will schedule service calls, dispatch technicians based on availability and location, and maintain accurate service records. Proficiency with CRM tools and GPS tracking is a plus and will help optimize routes while enabling quick responses to delays or emergencies.

Qualifications

• Scheduling and dispatching service calls to technicians based on skill and location.
• Strong communication with customers and field staff.
• Proficient in using GPS/mobile apps to track locations and routes.
• Ability to maintain accurate service logs and records.

Responsibilities

• Schedule and dispatch service calls to technicians.
• Coordinate with customers and technicians for updates.
• Maintain records of service calls and reports.
• Use GPS/mobile apps to track locations and inventory.
• Respond to emergencies and adjust schedules as needed.

Skills

Scheduling

Dispatching

Customer communication

Admin tasks

GPS tracking

Parts coordination

Problem solving

CRM usage

Route optimization

Tools

CRM software

GPS apps

Job description

Medley Material Handling Inc. is seeking a Branch Dispatcher in El Paso, TX to coordinate field operations and keep open lines of communication between customers, technicians, and internal teams.

You will schedule service calls, dispatch technicians based on availability and location, and maintain accurate service records. Proficiency with CRM tools and GPS tracking is a plus and will help optimize routes while enabling quick responses to delays or emergencies.