Branch Dispatcher

Medley Material Handling Inc.; Alfalfa (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Medley Material Handling Inc. in El Paso, TX is seeking a Branch Dispatcher to coordinate field operations and ensure efficient communication between customers, technicians, and internal teams.

You will schedule service calls, dispatch technicians, monitor progress, and maintain accurate service records using CRM software and GPS tools. This role requires strong organizational and communication skills and the ability to adapt to emergencies.

Qualifications

• Experience scheduling service calls and dispatching field technicians.
• Strong customer communication and issue escalation.
• Ability to coordinate with parts departments and external vendors.
• Familiarity with CRM software.

Responsibilities

• Schedule and dispatch service calls to technicians based on skills and location.
• Optimize routes to minimize travel time and maximize productivity.
• Provide customers with appointment times and job status updates.
• Maintain accurate service records and prepare daily schedules.
• Coordinate with technicians, parts departments, and vendors as needed.

Skills

Scheduling

Dispatching

Customer communication

Problem solving

Tools

CRM software

GPS tracking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Dispatcher

El Paso Service Admin Full Time El Paso, TX, US

2 days ago Requisition ID: 1110

Salary Range: $17.00 To $20.00 Hourly

A service dispatcher in a service-related company plays a key role in coordinating field operations and ensuring efficient communication between customers, technicians, and internal teams. Their primary goal is to optimize scheduling and resource allocation while maintaining high levels of customer service.

Core Job Duties of a Service Dispatcher:

1. Scheduling and Dispatching

• Assign service calls or jobs to appropriate field technicians based on skill, availability, and location.
• Optimize routes and schedules to minimize travel time and maximize productivity.
• Adjust assignments in real-time based on emergencies, cancellations, or delays.

2. Customer Communication

• Receive incoming service requests via phone, email, or CRM software.
• Provide customers with appointment times, job status updates, and follow-up communication.
• Handle customer complaints or issues and escalated as needed.
• Relay job details, special instructions, or parts requirements to technicians.
• Monitor technician progress and ensure timely job completion.
• Serve as the main point of contact between technicians and the office.

4. Administrative Tasks

• Maintain accurate records of service calls, technician reports, and customer information.
• Prepare daily schedules, service logs, and reports for management.
• Verify job completion and ensure all documentation is returned properly.

5. Use of Software and Tools

• Track technician locations using GPS or mobile apps.
• Manage parts inventory or coordinate parts delivery if necessary.

6. Problem Solving and Coordination

• Respond to last-minute changes, emergencies, or delays with quick thinking and problem-solving.
• Coordinate with parts departments or external vendors as needed.