Field Operations Dispatcher — Scheduling & Service Delivery

Medley Material Handling Inc.; Alfalfa (TX); On-site; USD 23,000 - 28,000; Full time

Job summary

Medley Material Handling Inc. in El Paso, TX is seeking a Branch Dispatcher to coordinate field operations and ensure efficient communication between customers, technicians, and internal teams.

You will schedule service calls, dispatch technicians, monitor progress, and maintain accurate service records using CRM software and GPS tools. This role requires strong organizational and communication skills and the ability to adapt to emergencies.

Qualifications

• Experience scheduling service calls and dispatching field technicians.
• Strong customer communication and issue escalation.
• Ability to coordinate with parts departments and external vendors.
• Familiarity with CRM software.

Responsibilities

• Schedule and dispatch service calls to technicians based on skills and location.
• Optimize routes to minimize travel time and maximize productivity.
• Provide customers with appointment times and job status updates.
• Maintain accurate service records and prepare daily schedules.
• Coordinate with technicians, parts departments, and vendors as needed.

Skills

Scheduling

Dispatching

Customer communication

Problem solving

Tools

CRM software

GPS tracking

Job description

Medley Material Handling Inc. in El Paso, TX is seeking a Branch Dispatcher to coordinate field operations and ensure efficient communication between customers, technicians, and internal teams.

You will schedule service calls, dispatch technicians, monitor progress, and maintain accurate service records using CRM software and GPS tools. This role requires strong organizational and communication skills and the ability to adapt to emergencies.