Field Service Dispatcher - Optimize Technician Schedules

FailSafe Communications; Houston (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid Parental Leave

Compassion Fund

Employee Discount

Career Development

Vacation Buy Up

Early Wage Access

Paid Sick Leave

Inclusive Culture

Job summary

United Rentals is seeking a Field Service Dispatcher to organize daily dispatch of Field Service Technicians for a metro area. You will coordinate with Branch/Operations Managers and Inside Sales Reps to schedule and execute calls, ensuring superior customer service and safety in a fast-paced environment.

The role emphasizes strong work ethic, reliability and teamwork, with opportunities for advancement within the organization. A benefits-focused culture and ongoing development are highlighted.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license with acceptable driving record.
• Knowledge of DOT/Federal Motor Carrier rules and regulations.
• Ability to multitask in a fast-paced environment.
• Strong leadership, organization and communication skills.

Responsibilities

• Oversee, schedule and dispatch Technicians within the Centralized branch territory utilizing system resources and map module to maximize efficiency
• Drive accurate Service Repair time measurement by ensuring compliance with procedures.
• As needed, support branches in maintaining customer relations via phone, making additions, cancellations, and changes regarding equipment location or delivery time
• Balance equipment repair with PM currency demands of on-rent equipment.
• Ensure necessary service vehicle parts inventory.
• Prioritize equipment repairs as necessary to minimize Service Repair time.
• Schedule off hour/emergency on-call duty with all field technicians.
• Ensure compliance with escalation procedure Optimize use of overtime and outside
• Manage and process invoicing of all Field Service Customer Owned Equipment repair, Damage/abuse and Warranty claim processes.
• Assign specific service trucks, as require.
• Demonstrate commitment to safety and discipline through exemplary personal compliance, accountability and pro-active communication.
• Other duties assigned as needed.

Skills

Communication skills

Leadership

Organizational skills

Multitasking

Job description

United Rentals is seeking a Field Service Dispatcher to organize daily dispatch of Field Service Technicians for a metro area. You will coordinate with Branch/Operations Managers and Inside Sales Reps to schedule and execute calls, ensuring superior customer service and safety in a fast-paced environment.

The role emphasizes strong work ethic, reliability and teamwork, with opportunities for advancement within the organization. A benefits-focused culture and ongoing development are highlighted.