Field Operations Dispatch Lead

IES Residential Inc; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

401K with Employer Match

Paid Time Off

Life Insurance

Medical Coverage

Dental & Vision Coverage

Disability Coverage

Auto and Home Insurance Discounts

Job summary

IES Residential Inc. is seeking a Customer Service Dispatcher in Austin, TX to coordinate service schedules, dispatch field personnel, and support daily operations.

You will work closely with customers, field teams, vendors, and leadership to ensure timely service delivery and efficient workflows. The role emphasizes strong organizational skills, excellent communication, problem-solving, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED preferred.
• 2–4 years of dispatching, scheduling, customer service, or operations experience preferred.
• Experience coordinating field operations or service activities preferred.
• Experience using dispatch, scheduling, or operational software systems preferred.
• Relevant industry certifications or licenses preferred, and required where necessary to perform job duties.

Responsibilities

• Coordinate daily dispatch operations and support service and field activities.
• Schedule and dispatch field personnel, technicians, drivers, or crews based on operational needs and priorities.
• Monitor schedules, job progress, and service requests to ensure timely completion of assignments.
• Communicate with customers regarding appointments, delays, service updates, and operational concerns.
• Coordinate with leadership, vendors, subcontractors, and internal departments regarding operational needs and scheduling adjustments.
• Review and maintain accurate dispatch records, reports, schedules, and operational documentation.
• Assist with resolving scheduling conflicts and operational issues in a timely and professional manner.
• Monitor field activity and provide operational support to improve workflow efficiency and customer satisfaction.
• Ensure compliance with company policies, procedures, and operational standards.
• Maintain professionalism and effective communication throughout all customer and operational interactions.
• Perform additional duties as assigned.

Skills

Organizational skills

Verbal and written communication

Problem-solving

Multitasking

Detail orientation

Operational awareness

Scheduling coordination

Microsoft Office

Dispatch software

Team collaboration

Independent work

Tools

Dispatch/scheduling software

MS Office

Job description

IES Residential Inc. is seeking a Customer Service Dispatcher in Austin, TX to coordinate service schedules, dispatch field personnel, and support daily operations.

You will work closely with customers, field teams, vendors, and leadership to ensure timely service delivery and efficient workflows. The role emphasizes strong organizational skills, excellent communication, problem-solving, and the ability to multitask in a fast-paced environment.