Field Service Dispatch & Coordination Specialist

LiveOak Fiber; Emeryville (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% company-paid medical benefits

Dental and vision benefits

Bonus potential

Job summary

LiveOak Fiber is looking for a Service Delivery Coordinator in Emeryville, California. This role involves coordinating field service technicians and managing service requests effectively to ensure a positive customer experience.

The ideal candidate has a background in operations, excellent communication skills, and the ability to prioritize tasks. LiveOak Fiber promotes an inclusive environment and offers comprehensive benefits, including 100% company-paid medical, dental, and vision coverage.

Qualifications

• 3 to 5 years related experience or equivalent education.
• Proficient in Microsoft Office tools.
• Ability to provide proof of eligibility to work in the U.S.

Responsibilities

• Prioritize and dispatch service and installation requests.
• Monitor daily progress of technicians and adjust routes.
• Input data into databases for tracking.
• Distribute unassigned work to field personnel.
• Operate PC for inputting and retrieving data.

Skills

Communication

Organizational skills

Problem-solving

Analytical skills

Microsoft Word

Microsoft Outlook

Microsoft Excel

Education

Minimum one-year certificate from college or technical school

Job description

LiveOak Fiber is looking for a Service Delivery Coordinator in Emeryville, California. This role involves coordinating field service technicians and managing service requests effectively to ensure a positive customer experience.

The ideal candidate has a background in operations, excellent communication skills, and the ability to prioritize tasks. LiveOak Fiber promotes an inclusive environment and offers comprehensive benefits, including 100% company-paid medical, dental, and vision coverage.