Fiber Install Dispatch & Scheduling Specialist

Cityside Fiber; Irvine (CA); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

401(k) matching

PTO and holidays

Career development programs

Job summary

Cityside Fiber is seeking an Installation Coordinator to join our Service Delivery team in Irvine, CA. The role focuses on scheduling fiber installations, managing dispatch coordination, and ensuring installation readiness across our service area.

Successful candidates will demonstrate strong organizational skills, clear communication, and the ability to balance competing priorities in a fast-paced environment. This position offers growth opportunities and a competitive hourly rate.

Qualifications

• 2+ years of experience in operations coordination, dispatch, scheduling, or customer operations.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and collaboration skills.
• Ability to prioritize tasks and work under pressure.

Responsibilities

• Schedule installation appointments based on technician availability and routing efficiency.
• Contact customers to confirm installation appointments prior to scheduled service windows.
• Conduct outbound appointment reminders via phone, SMS, or email.
• Coordinate rescheduling as needed to maintain technician productivity.
• Assist with daily dispatch coordination and technician schedule management.
• Monitor installation schedules and adjust assignments in real time.
• Optimize routing and scheduling to maximize technician productivity.
• Ensure installation orders are complete and ready for dispatch.
• Verify drop completion and installation prerequisites when necessary.
• Identify scheduling conflicts or readiness issues prior to technician dispatch.
• Provide installation expectations and preparation instructions to customers.
• Assist customers with appointment changes or rescheduling requests.
• Communicate schedule updates when installation timing changes.
• Monitor installation orders from scheduling through completion.
• Support installation close-out and system updates.
• Escalate issues impacting installation completion to the Supervisor, Service Delivery.
• Contribute to a culture of trust, integrity, and collaboration.
• Understand and uphold Cityside Fiber’s core purpose and values.

Skills

Operations coordination

Dispatch coordination

Scheduling

Customer operations

Job description

Cityside Fiber is seeking an Installation Coordinator to join our Service Delivery team in Irvine, CA. The role focuses on scheduling fiber installations, managing dispatch coordination, and ensuring installation readiness across our service area.

Successful candidates will demonstrate strong organizational skills, clear communication, and the ability to balance competing priorities in a fast-paced environment. This position offers growth opportunities and a competitive hourly rate.