Fiber Installation Scheduler & Dispatch Coordinator

Cityside Networks, Inc.; Irvine (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

401(k) with company match

Paid Time Off (PTO), sick leave, andH

Growth opportunities & career developm

Job summary

Cityside Fiber is seeking a detail-oriented Installation Coordinator to join our Service Delivery team in Southern California. The role focuses on scheduling fiber installations, coordinating dispatch, and ensuring readiness across the service area.

Ideal candidates will have 2+ years in operations coordination, strong organizational and communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 2+ years of experience in operations coordination, dispatch, scheduling, or customer operations.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and collaboration skills.
• Ability to prioritize tasks and work under pressure.

Responsibilities

• Schedule installation appointments based on technician availability and routing efficiency.
• Contact customers to confirm installation appointments prior to scheduled service windows.
• Conduct outbound appointment reminders via phone, SMS, or email.
• Coordinate rescheduling as needed to maintain technician productivity.
• Assist with daily dispatch coordination and technician schedule management.
• Monitor installation schedules and adjust assignments in real time.
• Optimize routing and scheduling to maximize technician productivity.
• Ensure installation orders are complete and ready for dispatch.
• Verify drop completion and installation prerequisites when necessary.
• Identify scheduling conflicts or readiness issues prior to technician dispatch.
• Provide installation expectations and preparation instructions to customers.
• Assist customers with appointment changes or rescheduling requests.
• Communicate schedule updates when installation timing changes.
• Monitor installation orders from scheduling through completion.
• Support installation close-out and system updates.
• Escalate issues impacting installation completion to the Supervisor, Service Delivery.
• Contribute to a culture of trust, integrity, and collaboration.
• Understand and uphold Cityside Fiber’s core purpose and values.

Skills

Operations coordination

Dispatch

Scheduling

Customer operations

Strong organizational skills

Communication skills

Job description

Cityside Fiber is seeking a detail-oriented Installation Coordinator to join our Service Delivery team in Southern California. The role focuses on scheduling fiber installations, coordinating dispatch, and ensuring readiness across the service area.

Ideal candidates will have 2+ years in operations coordination, strong organizational and communication skills, and the ability to manage multiple priorities in a fast-paced environment.