Fiber Installation Scheduler & Dispatch Specialist

Cityside Networks LLC; Irvine (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k) with company match

PTO, sick leave, and holidays

Growth opportunities & career programs

Job summary

Cityside Fiber is seeking a detailed Installation Coordinator to join our Service Delivery team in Irvine, CA. This role will schedule fiber installation appointments, manage dispatch coordination, and ensure installation readiness across our service area.

The coordinator will contact customers to confirm appointments, provide prep instructions, and coordinate rescheduling as needed to keep technicians productive.

Qualifications

• 2+ years of experience in operations coordination, dispatch, scheduling, or customer operations.
• Strong organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and collaboration skills.

Responsibilities

• Schedule installation appointments based on technician availability and routing efficiency.
• Contact customers to confirm installation appointments prior to scheduled service windows.
• Conduct outbound appointment reminders via phone, SMS, or email.
• Coordinate rescheduling as needed to maintain technician productivity.
• Assist with daily dispatch coordination and technician schedule management.
• Monitor installation schedules and adjust assignments in real time.
• Optimize routing and scheduling to maximize technician productivity.
• Ensure installation orders are complete and ready for dispatch.
• Verify drop completion and installation prerequisites when necessary.
• Identify scheduling conflicts or readiness issues prior to technician dispatch.
• Provide installation expectations and preparation instructions to customers.
• Assist customers with appointment changes or rescheduling requests.
• Communicate schedule updates when installation timing changes.
• Monitor installation orders from scheduling through completion.
• Support installation close-out and system updates.
• Escalate issues impacting installation completion to the Supervisor, Service Delivery.
• Contribute to a culture of trust, integrity, and collaboration.
• Understand and uphold Cityside Fiber’s core purpose and values.

Skills

Organizational skills

Communication skills

Multitasking

Team collaboration

Job description

Cityside Fiber is seeking a detailed Installation Coordinator to join our Service Delivery team in Irvine, CA. This role will schedule fiber installation appointments, manage dispatch coordination, and ensure installation readiness across our service area.

The coordinator will contact customers to confirm appointments, provide prep instructions, and coordinate rescheduling as needed to keep technicians productive.