Service Delivery Coordinator

LiveOak Fiber; Emeryville (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

100% company-paid medical benefits

Dental and vision benefits

Bonus potential

Job summary

LiveOak Fiber is looking for a Service Delivery Coordinator in Emeryville, California. This role involves coordinating field service technicians and managing service requests effectively to ensure a positive customer experience.

The ideal candidate has a background in operations, excellent communication skills, and the ability to prioritize tasks. LiveOak Fiber promotes an inclusive environment and offers comprehensive benefits, including 100% company-paid medical, dental, and vision coverage.

Qualifications

• 3 to 5 years related experience or equivalent education.
• Proficient in Microsoft Office tools.
• Ability to provide proof of eligibility to work in the U.S.

Responsibilities

• Prioritize and dispatch service and installation requests.
• Monitor daily progress of technicians and adjust routes.
• Input data into databases for tracking.
• Distribute unassigned work to field personnel.
• Operate PC for inputting and retrieving data.

Skills

Communication

Organizational skills

Problem-solving

Analytical skills

Microsoft Word

Microsoft Outlook

Microsoft Excel

Education

Minimum one-year certificate from college or technical school

Job description

We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company‑paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.

Position Overview & Purpose

The Service Delivery Coordinator is responsible for focusing on the activities of our highly motivated field service technicians. The role provides key support and direction of all scheduled work orders to the field to increase efficiency and meet work order fulfillment. The Coordinator assigns work to field service technicians and provides system‑wide communications to associates to ensure that customer requests are resolved in an on‑time fashion.

Essential Duties & Responsibilities

• Prioritizes and dispatches service and installation requests. Reschedules and/or assigns jobs to technicians.
• Monitors daily progress of technicians and adjusts routes to accommodate customer additions, rescheduling, and cancellations while providing support to the technicians throughout the day.
• Inputs data into various databases used for tracking and reporting. When necessary, records completion codes to provide an accurate service history.
• Distributes unassigned work to the appropriate field personnel; utilizes the designated workforce management tool. Organizes daily workload by managing the day's route, assignments, and reassigning work as required.
• Operates PC to input and retrieve subscriber account data and makes notations as needed in the appropriate management tool. Processes paperwork to issue credits for late appointments as needed.
• Other duties and responsibilities as assigned.

Knowledge, Skills & Abilities

• Effectively communicates with field personnel regarding any customer‑impacting concerns, minimizing the need for future contacts.
• Provides appointment management, i.e., running late calls to technicians, providing estimated time of arrivals, and reschedules with customers (including not home and go backs).
• Maintains regular, consistent, and punctual attendance. Must be able to work nights, weekends, variable schedule(s), and overtime as necessary.
• Ability to prepare reports and business correspondence.
• Excellent written and verbal communication skills.
• Strong organizational, problem‑solving, and analytical skills; able to manage priorities and workflow. Ability to work independently and as a member of various teams.

Basic Qualifications & Competencies

• Minimum one‑year certificate from college or technical school, 3 to 5 years related experience, or an equivalent combination of education and experience.
• Proficient in Microsoft Word, Outlook, and Excel.
• Must be able to provide proof of eligibility to work in the U.S.

Physical Demands & Working Environment

• Walking – up to 40%
• Standing – up to 40%
• Reaching – up to 10%
• Lifting and/or bending – up to 10%
• Work environment – indoors and outdoors.
• Able to lift up 45 pounds.
• Travel: 10%

Statement

The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully. This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments. This job description in no way states or implies a contract of employment. LiveOak Fiber reserves the right to modify this job description at its discretion at any time and will notify the employee of the change. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA). Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug‑free workplace policy to ensure the well‑being and productivity of our team. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.