Administration Field Service

Sesco Lighting Inc; Florida; On-site; USD 38,000 - 54,000; Full time

Job summary

Sesco Lighting Inc is seeking a Field Service Administrator in Florida to oversee administration of the Field Service group and support field technicians and operations.

You will build relationships with customers, manufacturers, and outside sales, manage service site on SESCOshare, handle service requests, RMAs, project documentation, and travel to factories for product training as needed. Strong communication and organizational skills required.

Qualifications

• 1 year of experience in a construction-related field.
• Excellent communication skills.
• Ability to multi-task and stay detail oriented.
• Proficient in Word, Excel, Outlook; BlueBeam is a plus.

Responsibilities

• Builds and maintains relationships with customers, manufacturers, and outside sales people as directed
• Maintain Service site on SESCOshare to include: Service Requests, Work project updates, Upload panel schedules and one lines
• Maintain LCDservice@sescolighting email
• RMA organization
• Create expense reports by project for Field Service Techs to turn over to project administrator
• Inventory management for field service parts
• SESCO Tech Support number, first point of contact
• Maintain knowledge of currently represented products
• Create and distribute final project documents as needed
• Other Duties as assigned by manager
• Travel to factories as needed for product training

Skills

Communication skills

Multi-tasking

Detail oriented

Tools

Word

Excel

Outlook

BlueBeam

Job description

Position Summary: Responsible for administration of the Field Service group.

Position Responsibilities:

• Builds and maintains relationships with customers, manufacturers, and outside sales people as directed
• Maintain Service site on SESCOshare to include:
• Service Requests
• Work project updates
• Upload panel schedules and one lines
• Maintain LCDservice@sescolighting email
• RMA organization
• Create expense reports by project for Field Service Techs to turn over to project administrator
• Inventory management for field service parts
• SESCO Tech Support number, first point of contact
• Maintain knowledge of currently represented products
• Create and distribute final project documents as needed
• Other Duties as assigned by manager
• Must possess 1 year of experience in construction related field
• Possess excellent communication skills
• Must be able to multi-task and be detail oriented
• Must be proficient in Word, Excel, Outlook, internet research, and BlueBeam experience a plus
• Travel to factories as needed for product training