Field Service Coordinator: Dispatch, Scheduling & Tech Support

Doggett Equipment Services Group; Tyler (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Doggett Equipment Services Group in Tyler, Texas, is seeking a Field Service Coordinator to organize service support and help develop technicians. You will support the service department in achieving its objectives and ensure efficient field operations.

Responsibilities include processing work orders, coordinating with technicians and vendors, tracking warranties, and staying current on industry regulations and safety requirements to maintain compliance and service quality.

Qualifications

• High school graduate preferred.
• Strong communication skills, verbal and written.
• Proficient in Excel, Word, Outlook; PowerPoint knowledge preferred.
• Solid background in diagnostic procedures.

Responsibilities

• Receive completed work orders from field technicians.
• Process work orders for accuracy after repairs.
• Close work orders within five days of last activity.
• Enter all work order notes.
• Dispatch and schedule technicians as needed.
• Coordinate with vendors and reference warranties.
• Keep up with new systems and DOT regulations.
• Ensure environmental compliance for service trucks.

Skills

Technical knowledge

Communication skills

Excel/Word/Outlook

PowerPoint

Diagnostic procedures

Self-motivation

Customer interaction

Independence

Education

High school diploma

Job description

Doggett Equipment Services Group in Tyler, Texas, is seeking a Field Service Coordinator to organize service support and help develop technicians. You will support the service department in achieving its objectives and ensure efficient field operations.

Responsibilities include processing work orders, coordinating with technicians and vendors, tracking warranties, and staying current on industry regulations and safety requirements to maintain compliance and service quality.