Field Service Coordinator: Dispatch & Customer Liaison

Yancey Bros. Co.; Griffin (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

401k plan

Paid time off

Tuition reimbursement

Ongoing training

Job summary

Yancey Bros. Co. is seeking a Field Service Coordinator to serve as the central contact between field technicians, customers, and internal teams in Griffin, GA. The role involves scheduling, dispatching, and tracking service calls to ensure timely, high-quality service delivery.

Qualifications include a Bachelor's degree and 1–3 years in dispatch or field service coordination, with strong organizational and communication skills and proficiency in scheduling software and CRM systems.

Qualifications

• Bachelor's degree in Business, Engineering, Operations Management, or a related field.
• 1–3 years of experience in dispatch, scheduling, customer service, or field service coordination.
• Strong organizational and communication skills.
• Proficiency with scheduling/dispatch software and CRM systems.

Responsibilities

• Schedule and dispatch field technicians based on priority, location, and skills.
• Serve as primary communication link between customers, technicians, and management.
• Maintain accurate records in the CRM/field service management system.
• Coordinate parts ordering and inventory with warehouse/supply team.
• Prepare daily/weekly service reports for management.

Skills

Customer service

Scheduling

Communication

Multitasking

Education

Bachelor's degree

Tools

CRM software

Scheduling software

Job description

Yancey Bros. Co. is seeking a Field Service Coordinator to serve as the central contact between field technicians, customers, and internal teams in Griffin, GA. The role involves scheduling, dispatching, and tracking service calls to ensure timely, high-quality service delivery.

Qualifications include a Bachelor's degree and 1–3 years in dispatch or field service coordination, with strong organizational and communication skills and proficiency in scheduling software and CRM systems.