Field Service Coordinator - Yancey Engineered Solutions

Yancey Bros. Co.; Griffin (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

401k plan

Paid time off

Tuition reimbursement

Ongoing training

Job summary

Yancey Bros. Co. is seeking a Field Service Coordinator to serve as the central contact between field technicians, customers, and internal teams in Griffin, GA. The role involves scheduling, dispatching, and tracking service calls to ensure timely, high-quality service delivery.

Qualifications include a Bachelor's degree and 1–3 years in dispatch or field service coordination, with strong organizational and communication skills and proficiency in scheduling software and CRM systems.

Qualifications

• Bachelor's degree in Business, Engineering, Operations Management, or a related field.
• 1–3 years of experience in dispatch, scheduling, customer service, or field service coordination.
• Strong organizational and communication skills.
• Proficiency with scheduling/dispatch software and CRM systems.

Responsibilities

• Schedule and dispatch field technicians based on priority, location, and skills.
• Serve as primary communication link between customers, technicians, and management.
• Maintain accurate records in the CRM/field service management system.
• Coordinate parts ordering and inventory with warehouse/supply team.
• Prepare daily/weekly service reports for management.

Skills

Customer service

Scheduling

Communication

Multitasking

Education

Bachelor's degree

Tools

CRM software

Scheduling software

Job description

Field Service Coordinator - Yancey Engineered Solutions

Job Category: Support

Requisition Number: FIELD005872

Full-Time

On-site

Locations

Showing 1 location

Griffin YPS
96 Etheridge Mill Rd.
Griffin, GA 30224, USA

Who We Are:

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Field Service Coordinator Yancey Engineered Solutions to serve as the central point of contact between our field technicians, customers, and internal teams. You'll be responsible for scheduling, dispatching, and tracking service calls to ensure timely, efficient, and high-quality service delivery.

Main Duties and Responsibilities:

• Schedule and dispatch field technicians based on job priority, location, and technician availability/skill set
• Serve as the primary communication link between customers, technicians, and management
• Maintain accurate records in the CRM/field service management system (work orders, parts used, time on site, customer notes)
• Coordinate parts ordering and inventory needs with the warehouse/supply team
• Handle customer inquiries, reschedule requests, and escalations professionally
• Track technician performance metrics (on-time arrival, first-time fix rate, job completion time)
• Prepare daily/weekly service reports for management
• Ensure proper documentation for billing, warranty claims, and compliance requirements
• Assist with onboarding and training coordination for new field staff

Who We Are Looking For:

To be successful in this position you should be organized and excellent customer service skills. The ability to work in a team environment is essential to this position as well.

Education/Experience:

Bachelor's degree in Business, Engineering, Operations Management, or a related field.

Desired Skills:

• High school diploma or equivalent (Associate's degree preferred)
• 1–3 years of experience in dispatch, scheduling, customer service, or field service coordination
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills
• Proficiency with scheduling/dispatch software

Additional Skills/Attributes:

• Problem-solving under pressure
• Attention to detail and follow-through
• Comfortable in a fast-paced, phone/computer-heavy environment
• Team collaboration across departments (sales, warehouse, billing)

Physical Demands/Environmental Conditions:

Light: Occasionally Lift/Carry/Lower 1 – 15 Lbs, seldom Lift/Carry/Lower 15 – 30 Lbs, never Lift/Carry/Lower +30 Lbs. Occasionally pushing/pulling, reaching (both above and below shoulder), bending/twisting, walking, standing, repetition – hand/wrist simple and firm grasping. Seldom crouching/stooping/squatting, crawling/kneeling, climbing/stepping.

Occasionally (less than 25% of the time) work in the shop environment which may be extremely hot (over 90 degrees) or cold (less than 40 degrees). Typically works in a temperature controlled office. At times may be exposed to loud noises, vibrations, strong odors, flammable liquids and gases, oils and solvents.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Tuition Reimbursement
• Ongoing Training

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.