Service Coordinator (Power Generation Equipment, Dispatch, HVAC)

PowerSecure, Inc.; Ball Ground (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off (PTO)

Flexible spending accounts

Job summary

PowerSecure, Inc. is seeking a Service Coordinator to dispatch, plan, organize, and monitor field service activities under the supervision of the Service Department. The role ensures productive, efficient, and safe operations and requires strong communication and teamwork.

The ideal candidate will have high school completion and 1–2 years of related experience, with proficiency in Outlook and Excel. This position emphasizes customer service, data accuracy, and ERP system usage to support

Qualifications

• Basic understanding of industrial/generator service preferred but not required.
• Strong customer support, follow-up and service skills.
• Excellent verbal and written communication.
• Attention to detail and strong organization.
• Proficiency with ERP systems and data entry.

Responsibilities

• Dispatch field resources based on technician skill and location.
• Coordinate workflow of field service requests.
• Answer internal/external emails and field phone calls.
• Analyze daily reports to track status of open jobs.
• Open/review work orders to ensure timely completion.
• Keep Supervisor informed on work in progress.
• Collaborate effectively within a team.
• Maintain professional conduct at all times.
• Follow company standards and procedures.
• Provide excellent customer service across all levels.

Skills

Customer service

Communication

Organizational skills

ERP system proficiency

Data entry accuracy

Documentation interpretation

Team player

Proficient with Outlook

Education

High School Diploma or GED

Tools

Microsoft Outlook

Excel

Job description

Job Summary

The position of Service coordinator is established to dispatch, plan, organize and monitor activities within the Service Department and to ensure the productive, efficient and safe activities of field services, as directed by the established Supervisor.

The position of Service coordinator is established to dispatch, plan, organize and monitor activities within the Service Department and to ensure the productive, efficient and safe activities of field services, as directed by the established Supervisor.

Minimum Qualifications: (Education, Experience, Knowledge and Skills)

• Basic knowledge and understanding of the Commercial / Industrial Generator service industry is desired but not required.
• Excellent customer support, follow up and service skills.
• Excellent verbal and written communication skills.
• Excellent listening and cognitive understanding skills.
• High attention to detail.
• Strong organizational skills.
• Proficient computer skills to include Microsoft Outlook and Excel.
• Ability to learn/work within Company ERP System.
• Accurate data entry.
• Ability to interpret field-provided documents and service reports.
• Able to develop & maintain effective working relationships with customers and co-workers.
• Ability to work as a contributive member of a high-performing team.
• High School Graduate or GED
• 1-2 years of related experience is preferred but not required.

Job Duties And Responsibilities

• Dispatch field resources and assign preventive maintenance and service/repair work based on technician’s skill set and location.
• Coordinate workflow of all field service requests.
• Field phone calls and respond to internal and external emails.
• Analyze daily reports to determine status of open jobs.
• Open and review work orders to ensure timely completion of customer requests.
• Keep Supervisor up to date regarding current work in progress
• Work well in a team-oriented environment.
• Always maintain professional composure.
• Follow all company standards and procedures.
• Provide an excellent example of customer service on all levels for the company.

Physical Demands And Work Environment

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; appropriate manual dexterity to handle, or feel objects, tools or controls: reach with hands and arms: climb stairs; balance; stoop, kneel, crouch or craw

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

We provide a safe, functioning office environment. The performance of this position may occasionally require exposure to the warehouse area where certain areas of the warehouse require the use of personal protective equipment such as safety glasses and hard hats.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.

About Us

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions to electric utilities and their industrial, institutional, and commercial customers.

Join Our Power Team!

We invest in high-value and cost-effective benefits for our employees. Our benefits package includes:

• Medical, dental, vision and life insurance coverage
• Competitive pay and a matching 401 (k) plan
• Vacation, Company Holidays, Paid Time Off (PTO- personal and sick days)
• Flexible spending accounts/Health savings account
• Wellness Incentive Programs
• Employee Referral Program
• Tuition Reimbursement

PowerSecure is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. This position is not open to third-party recruiters.